Busser / Barback - PR

Des Plaines, IL, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible scheduling

Training and Development

employee recognition programs

Job Description

Shakou is a contemporary restaurant known for its vibrant atmosphere and dedication to exceptional dining experiences. Located in a bustling area, Shakou prides itself on delivering high-quality food and outstanding service, creating a welcoming environment for guests to enjoy delicious meals in a stylish setting. The restaurant features a bar area alongside its dining room, making it a popular destination for both casual and special occasions. Committed to excellence and teamwork, Shakou values every team member's contribution to maintaining a smooth operation and an inviting atmosphere for patrons.

The role of Busser/Barback at Shakou is integral to supporting both the physical environment and overall guest experience. This position focuses on maintaining cleanliness and readiness of the dining and bar areas, ensuring that guests are promptly seated and their needs are met efficiently. The Busser/Barback works closely with waitstaff, bartenders, and kitchen personnel to enhance service quality, helping to expedite table availability and bar seating. Key responsibilities include cleaning and resetting tables, stocking supplies, and preparing garnish for the bar, all while interacting courteously with guests. This position demands physical stamina, attention to detail, and excellent communication skills to thrive in a fast-paced hospitality environment. Overall, the Busser/Barback plays a critical role in supporting the restaurant's operations and helping create a positive experience that encourages guest satisfaction and repeat visits.

Job Requirements

No previous experience is necessary
may be required to shadow another busser/barback as training depending on experience
must pass a written test regarding Shakou’s menu

Job Qualifications

Report to work in a neat and clean uniform
maintain well-groomed hair and personal hygiene as established by company policy
physical stamina to lift and carry heavy items such as dishes and tubs
high energy and stamina
ability to stay calm and work efficiently under pressure
multi-task oriented
excellent communication skills
excellent interpersonal and customer service skills
basic reading and writing skills
promote a positive and collaborative employee culture
comply with all safety and sanitation guidelines and procedures

Job Duties

Interact with guests in a friendly and efficient manner
ensure guests’ complete satisfaction by exceeding their expectations including ensuring table is clean and utensils, napkins, and other needs are provided
assist with cleaning the dining or bar area and preparing silverware and condiments including during opening and closing of the restaurant
clear and reset tables or bar area
remove all dishes and other items from the table following the meal
clean and prepare table or bar area for new guests in accordance with company’s standards
set up and break down the dining room for each shift
support waiters, bartenders, and kitchen staff in other duties as required
retrieve products or stock products for dining or bar area including beer, wine, spirits, condiments, ice, glassware, or fresh produce
prepare bar for service including cutting, slicing, and peeling perishable garnishes and fruits
maintain complete knowledge of the restaurant’s food and beverage preparation and menu with ability to answer customer questions
perform other duties as assigned