Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Day Shifts
Fixed Shifts
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Benefits

50% dining privilege
fast-paced fun environment
Open-door communication
Ability to advance your career
health benefits

Job Description

Miller's Ale House is a well-established casual dining restaurant chain known for offering a fun, lively atmosphere coupled with great food and exceptional customer service. As a leader in the hospitality industry, Miller's Ale House prides itself on creating a warm and welcoming environment where guests can enjoy delicious meals and memorable experiences. The brand operates many locations across the country, each dedicated to ensuring guest satisfaction through attention to detail and commitment to quality.

The role of Busser at Miller's Ale House is integral to delivering a smooth, enjoyable dining experience. As a Busser, you play a vital role in maintaining cleanliness, readiness, and comfort in the dining area. You are the unsung hero who ensures that every table is pristine, well-prepared, and welcoming at all times, contributing directly to the guests' overall impression and satisfaction. Your work impacts every guest's experience from the moment they are seated until they leave, making your role crucial to the restaurant's success.

This position is tailored for individuals who are energetic, diligent, and passionate about hospitality. The work environment at Miller's Ale House is fast-paced and lively, offering a dynamic workplace where teamwork and communication are paramount. Bussers collaborate closely with servers, hosts, and kitchen staff to anticipate and fulfill guest needs quickly and efficiently. This role requires a high level of personal integrity, a commitment to excellence, and a genuine desire to contribute positively to guests' visits.

Miller's Ale House values team members who can bring their authentic selves to work, exhibiting integrity and a relentless drive for excellence by consistently doing what is right. Employees enjoy a variety of perks including a 50% dining discount, health benefits, career advancement opportunities, and a supportive management team that fosters open-door communication. Working as a Busser at Miller's Ale House offers not only an engaging and fun environment but also opportunities to grow within a well-respected hospitality brand.

Overall, this Busser position is ideal for someone who thrives in a fast-moving setting, appreciates the importance of teamwork, and is dedicated to creating exceptional guest experiences. Through your attentive service and dedication to maintaining an inviting dining space, you help elevate the overall atmosphere of the restaurant, making every visit memorable for guests. This role demands physical stamina, excellent communication skills, and a proactive approach to assisting colleagues, ensuring seamless service delivery in a busy restaurant environment.

Job Requirements

  • arrives to work on time as scheduled and ready to work
  • follows Miller's Ale House policies including time recording and completing task prompts
  • interacts with guests to provide highest customer service and create exceptional guest experiences
  • works directly with team members to fulfill guests' needs promptly
  • assists host/hostess with greeting and seating guests
  • assists servers with non-alcoholic beverage delivery and refills
  • assists servers in running food while following food handling guidelines
  • acknowledges guests in friendly manner
  • provides immediate responses to guests' requests
  • assists with table quality check backs
  • cleans tables and spills during guest visits
  • pre-busses dishware
  • final removal of plate and glassware after guests leave
  • resets tables including silverware and cleanliness
  • collects bus tubs
  • empties trash cans
  • ensures proper food handling and sanitation
  • accomplishes end-of-shift side work
  • washes hands every 20 minutes
  • maintains sanitized work areas
  • supports front of house as needed
  • communicates positively with team and management
  • provides exceptional service throughout shift
  • physically capable of standing for extended periods, bending, squatting, lifting up to 30 lbs, working with varying noise levels
  • minimum age 18 as per law

Job Qualifications

  • must be at least 18 years of age unless otherwise dictated by state law
  • ability to multitask and work in a fast-paced environment
  • possess effective communication skills
  • capable of working alone and with a team
  • experience in customer service preferred but not required
  • strong attention to detail
  • commitment to following safety and sanitation protocols

Job Duties

  • arrives to work on time as scheduled and ready to work
  • follows Miller's Ale House policies including time recording and task prompts
  • interacts with guests to provide highest level of customer service and create exceptional guest experiences
  • works collaboratively with team members to fulfill guests' needs and requests promptly
  • assists host/hostess with greeting and seating guests
  • assists servers in making and delivering non-alcoholic beverages
  • provides non-alcoholic drink refills to guests
  • assists servers in running food and ensuring proper food handling
  • acknowledges guests within five feet in a friendly manner
  • responds immediately to guests' requests and inquiries
  • assists with table quality check back for guest satisfaction
  • cleans tables and spills throughout guests' visits
  • pre-busses dishware as guests finish eating
  • removes all plate and glassware after guests depart
  • resets tables timely with perfect silverware setup and cleanliness
  • collects bus tubs at quality assurance and server stations
  • empties trash cans in the restaurant
  • ensures food handling and sanitation of work areas
  • completes end-of-shift side work preparing for next shift

Job Criteria

Experience

Entry Level (1-2 years)


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