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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
40% dining privilege
fast-paced fun environment
Open-door communication
ability to advance career
health benefits
Job Description
Miller's Ale House is a well-known casual dining restaurant chain recognized for providing a lively and enjoyable dining atmosphere. Established with a commitment to great hospitality and quality food and beverages, Miller's Ale House offers guests a unique blend of comfortable dining with an energetic bar environment. Patrons come to Miller's Ale House not only for the delicious menu options but also for the welcoming and engaging experience that the staff members work hard to create every day. As a company, Miller's Ale House values integrity, a relentless drive for excellence, and a commitment to always doing the right thing... Show More
Job Requirements
- Arrives to work on time as scheduled and ready to work
- Follows Miller's Ale House policies including time recording such as clocking in and out and responding to end-of-shift prompts
- Interacts with guests to provide the highest level of customer service and create exceptional guest experiences by adhering to company service standards
- Works directly with team members to fulfill all guests' needs and requests promptly
- Maintains clean and sanitized work areas
- Washes hands every 20 minutes during shifts
- Supports other front-of-house functions as needed
- Communicates positively with team members and management
- Provides exceptional service throughout the entire shift
- Completes end-of-shift side work
- Must be a minimum of 18 years of age unless otherwise dictated by state law
Job Qualifications
- Ability to communicate well and work alone as well as part of a team
- Ability to multitask and work in a fast-paced environment
- Must be at least 18 years old unless otherwise dictated by state law
- Commitment to providing exceptional guest service
- Familiarity with food handling and sanitation standards
- Positive attitude and a friendly manner
Job Duties
- Assists host/hostess with greeting and seating guests
- Assists servers with making and delivering non-alcoholic beverages
- Assists with providing guests with non-alcoholic drink refills
- Assists servers in running food to and from guests while ensuring proper food handling guidelines are followed and guests' expectations are met
- Acknowledges all guests within five feet with a smiling, friendly manner
- Provides immediate responses to guests' requests and inquiries
- Assists servers with performing table quality check back (2-bite/2-minute) to ensure guest satisfaction
- Cleans tables and spills throughout the guests' visit
- Assists servers in pre-bussing dishware as guests finish eating
- Provides final removal of all plate and glassware after guest departure
- Resets all tables promptly after guest departure including perfect silverware setup and cleanliness detail
- Collects bus tubs at quality assurance and server stations
- Empties trash cans in the restaurant
- Ensures proper food handling and sanitation of work areas
- Accomplishes end-of-shift side work including stocking and preparing work areas for the next shift
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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