Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $24.70
Work Schedule
Standard Hours
Day Shifts
Benefits
Generous Paid Time Off
Comprehensive medical coverage
Dental Insurance
vision coverage
flexible spending accounts
critical illness coverage
accident coverage
Life insurance
short-term disability
long-term disability
401(k) with profit sharing
Parental leave
Tuition Reimbursement
Paid holidays
Job Description
WP Beverages is a premier beverage distributor famously delivering iconic brands that many consumers enjoy daily, including Pepsi, Mountain Dew, Gatorade, BUBBL'R Lipton, Klarbrunn, Starbucks, Rockstar, Aquafina, among others. The company has established itself as a trusted partner to retailers and restaurants by ensuring that these world-renowned beverage products are available and accessible to customers across various locations. Known for its commitment to excellence, WP Beverages not only focuses on product distribution but also prides itself on delivering exceptional service and nurturing strong relationships with both customers and employees.
Positioned in Madison, this full-time daytime role offers a stable shift schedule from 8:30 a.m. to 5:00 p.m. and provides a competitive pay rate of $24.70 per hour. WP Beverages believes strongly in taking care of its workforce by offering comprehensive benefits and opportunities for growth.
The Business Support Representative role is a critical part of WP Beverages' operations, acting as a liaison between various departments and customers. This position requires delivering outstanding support and service to both external customers and internal teams, ensuring seamless communication and efficient problem resolution. By developing a thorough understanding of departmental roles and responsibilities, the representative is equipped to handle all incoming inquiries and requests effectively and courteously.
Key responsibilities of the Business Support Representative include managing inbound calls, documenting customer needs, coordinating equipment repair dispatches, maintaining retailer portal functions, and providing support for shareholder services. The role demands excellent telephone etiquette, strong organization skills, and the ability to multitask in a fast-paced environment. The representative is also expected to make outbound calls to process orders, upsell products when appropriate, and promote positive customer experiences.
WP Beverages emphasizes a customer-focused approach and aims for profitable growth through innovative marketing and superior service. The role contributes directly to these goals by ensuring that customers receive timely and accurate information, products, and support that enhance their satisfaction and loyalty. This position offers the chance to be part of an industry-leading company committed to innovation, quality, and employee well-being.
WP Beverages promotes a collaborative work environment where employees can contribute their skills and grow professionally. The company’s culture supports ongoing learning and respects the balance between work and personal life. The Business Support Representative position is ideal for individuals who are motivated, detail-oriented, have excellent interpersonal and problem-solving skills, and enjoy working as part of a dynamic team dedicated to excellence in beverage distribution.
Positioned in Madison, this full-time daytime role offers a stable shift schedule from 8:30 a.m. to 5:00 p.m. and provides a competitive pay rate of $24.70 per hour. WP Beverages believes strongly in taking care of its workforce by offering comprehensive benefits and opportunities for growth.
The Business Support Representative role is a critical part of WP Beverages' operations, acting as a liaison between various departments and customers. This position requires delivering outstanding support and service to both external customers and internal teams, ensuring seamless communication and efficient problem resolution. By developing a thorough understanding of departmental roles and responsibilities, the representative is equipped to handle all incoming inquiries and requests effectively and courteously.
Key responsibilities of the Business Support Representative include managing inbound calls, documenting customer needs, coordinating equipment repair dispatches, maintaining retailer portal functions, and providing support for shareholder services. The role demands excellent telephone etiquette, strong organization skills, and the ability to multitask in a fast-paced environment. The representative is also expected to make outbound calls to process orders, upsell products when appropriate, and promote positive customer experiences.
WP Beverages emphasizes a customer-focused approach and aims for profitable growth through innovative marketing and superior service. The role contributes directly to these goals by ensuring that customers receive timely and accurate information, products, and support that enhance their satisfaction and loyalty. This position offers the chance to be part of an industry-leading company committed to innovation, quality, and employee well-being.
WP Beverages promotes a collaborative work environment where employees can contribute their skills and grow professionally. The company’s culture supports ongoing learning and respects the balance between work and personal life. The Business Support Representative position is ideal for individuals who are motivated, detail-oriented, have excellent interpersonal and problem-solving skills, and enjoy working as part of a dynamic team dedicated to excellence in beverage distribution.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or sales preferred
- Strong communication skills
- Ability to use Microsoft Office
- Ability to handle multiple tasks simultaneously
- Ability to work full-time from 8:30 a.m. to 5:00 p.m.
- Ability to maintain composure and professionalism under pressure
- Ability to sit for prolonged periods
- Proficient in English language
- Knowledge of Tel-Sell equipment and switchboard operations
Job Qualifications
- Excellent communication and interpersonal skills including persuasive and diplomatic abilities
- Experience in customer service, inside sales, or knowledge in beverage sales and equipment
- Strong problem-solving and follow-up skills
- Basic mathematics proficiency
- Excellent telephone etiquette
- Ability to handle multiple projects and meet deadlines
- Strong organizational skills
- Proficient in Microsoft Office software
- Proficient in English language speaking, reading, and writing
- Working knowledge of Tel-Sell equipment and switchboard operations
- Ability to collaborate well with other employees and departments
Job Duties
- Answer incoming calls and determine appropriate action required to satisfy customer needs
- Document customer inquiries, follow-up issues, and resolutions to ensure proper handling and closure of calls
- Dispatch customer equipment repair calls promptly and courteously to Field Service Technicians with accurate recordkeeping
- Ensure efficient service dispatch through proper use of IFS processes and tools
- Maintain, support, and perform suggestive selling through retailer portal
- Make outbound calls to obtain, upsell, and process orders when appropriate
- Support shareholder services and perform other duties as assigned by supervisors
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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