Business Support and Hospitality Coordinator

Grand Rapids, MI, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.00 - $21.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Professional development opportunities

collaborative work environment

Employee assistance program

retirement savings plan

Flexible work arrangements

Job Description

Xtend is a Credit Union Service Organization (CUSO) renowned for delivering innovative business process and operational solutions to credit unions across the nation. As a mission-driven organization, Xtend is committed to collaboration, service excellence, and industry leadership. The company's primary mission is to partner with credit unions, providing them with exceptional service, operational efficiency, and specialized expertise aimed at enhancing credit unions' ability to serve their members better. Operating in a professional office building setting, Xtend fosters a collaborative and inclusive work environment that supports employee growth, continuous improvement, and a culture centered on service excellence.

The role of Business Support Coordinator at Xtend is pivotal in maintaining an organized, welcoming, and efficient workplace. This full-time position focuses on supporting daily administrative and operational functions to ensure a seamless experience for clients, partners, visitors, and employees. The Business Support Coordinator acts as a key point of contact for communications, office coordination, contract administration, facility support, and various business operations. Among the critical responsibilities, the coordinator provides front desk hospitality, manages incoming communications across multiple platforms, supports contract tracking and billing accuracy, and coordinates meetings and company events. Further duties include conducting building tours, managing office and event supplies, maintaining shared spaces, processing mail and deliveries, and managing petty cash with strict adherence to company policies.

This position offers an exceptional opportunity to work across multiple business areas, developing valuable operational skills while contributing to a dynamic and growing organization. Employees in this role are essential to creating positive experiences that align with the organization's values of collaboration and service excellence. The Business Support Coordinator role also plays a crucial role in supporting partner and client activities such as meeting coordination and sales tracking, further emphasizing a strong customer service and hospitality mindset. With a blend of administrative duties and operational support, this role is ideal for individuals who are organized, detail-oriented, and able to manage multiple priorities effectively while maintaining a professional and approachable demeanor.

Xtend not only values its employees' growth but is also committed to accommodating physical and mental disabilities to the fullest extent possible without compromising operational integrity. The company ensures all employees can perform their roles in a supportive and inclusive environment. Overall, this role is perfect for candidates seeking a meaningful position within a reputable financial services organization, where their contributions directly impact the organization's success and the service it extends to credit union members nationwide.

Job Requirements

High School Diploma/GED required
1-3 years of office or administrative experience preferred
strong organizational skills with the ability to manage multiple priorities and deadlines
excellent customer service and hospitality mindset
professional written and verbal communication skills
strong attention to detail and accuracy
ability to work independently and exercise sound judgment
proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
ability to maintain confidentiality and handle sensitive information professionally
valid driver's license and clean driving record
ability to lift up to 25 pounds

Job Qualifications

High School Diploma/GED
1-3 years of office or administrative experience preferred
strong organizational skills with the ability to manage multiple priorities and deadlines
excellent customer service and hospitality mindset
professional written and verbal communication skills
strong attention to detail and accuracy
ability to work independently and exercise sound judgment
proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
ability to maintain confidentiality and handle sensitive information professionally
valid driver's license and clean driving record
ability to lift up to 25 pounds

Job Duties

Provide front desk hospitality and create a welcoming environment for clients, staff, and visitors
manage incoming communications including emails, phone inquiries, and company communication platforms
support contract administration by tracking agreements, maintaining documentation, and assisting with billing accuracy
coordinate meetings, facility preparations, client visits, and company events
conduct building tours for new employees, clients, and partners as needed
order, stock, and manage office, breakroom, and event supplies
maintain conference rooms, shared spaces, and workplace facilities to ensure a professional appearance
process incoming and outgoing mail, packages, and deliveries
maintain and reconcile petty cash while ensuring compliance with company policies
assist with partner and client support activities including meeting coordination and sales tracking
perform additional duties as assigned to support business operations