Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Tuition Assistance
Professional Development
flexible schedule
Job Description
The University of Minnesota, Twin Cities (UMTC) is a leading public research university known for its comprehensive academic programs and extensive research opportunities. Located in a vibrant, diverse metropolitan area, the university offers its large student body access to numerous partnerships with health centers, corporations, government agencies, and public service organizations. Recognized for excellence in workplace culture, UMTC has received accolades as a Top Workplace by the Star Tribune and recognition as a Best Employer for Women, Diversity, New Graduates, and as a Best Employer by State. Housing & Residential Life (HRL) at UMTC is dedicated to creating safe, engaging, and well-maintained living environments that foster academic success and personal development for over 7,000 students. Their goal is to build inclusive, vibrant communities that serve as a 'home away from home' where every student feels welcome, supported, and empowered.
The Business Operations Supervisor (BOS) plays a crucial role in managing the business office and the 24/7 information desk within a residence hall or apartment complex. This position oversees hall and apartment occupancy, enforces housing contract policies, administers summer conference/apartment operations, and directly supervises a team of student employees responsible for information desk services and building tours. The BOS serves as an essential point of contact for residents, potential residents, and guests, helping them navigate contracts, room assignments, billing inquiries, and building policies. The BOS collaborates closely with Residence Life staff and supports processes to ensure optimum occupancy and resident satisfaction.
The role demands strong leadership as the supervisor is responsible for recruiting, hiring, training, scheduling, and evaluating 15 to 60 student employees, depending on the number of buildings managed. The BOS also administers payroll for student workers and assists with HR-related tasks. In addition, the supervisor plans and executes the summer housing program, coordinating with event services and contract staff, including the supervision of 5 to 16 hospitality specialists. The Business Operations Supervisor is responsible for managing day-to-day operations at the information desk, ensuring smooth process implementation, policy enforcement, and prompt resolution of resident or guest concerns. They also foster an inclusive and welcoming environment in the residence halls or apartments.
Collaboration is key to success in this role. The BOS regularly meets with the building management team, housing operations staff, and other university departments, serving as the primary contact for business office training and operations. They participate in professional development opportunities and serve on various committees to continuously improve housing operations. The position offers a dynamic office environment on campus and the opportunity to make a direct impact on the student residential experience. The University of Minnesota is committed to diversity, social justice, and equal opportunity in employment, welcoming candidates who share these values to join the team and contribute to a supportive residential community.
The Business Operations Supervisor (BOS) plays a crucial role in managing the business office and the 24/7 information desk within a residence hall or apartment complex. This position oversees hall and apartment occupancy, enforces housing contract policies, administers summer conference/apartment operations, and directly supervises a team of student employees responsible for information desk services and building tours. The BOS serves as an essential point of contact for residents, potential residents, and guests, helping them navigate contracts, room assignments, billing inquiries, and building policies. The BOS collaborates closely with Residence Life staff and supports processes to ensure optimum occupancy and resident satisfaction.
The role demands strong leadership as the supervisor is responsible for recruiting, hiring, training, scheduling, and evaluating 15 to 60 student employees, depending on the number of buildings managed. The BOS also administers payroll for student workers and assists with HR-related tasks. In addition, the supervisor plans and executes the summer housing program, coordinating with event services and contract staff, including the supervision of 5 to 16 hospitality specialists. The Business Operations Supervisor is responsible for managing day-to-day operations at the information desk, ensuring smooth process implementation, policy enforcement, and prompt resolution of resident or guest concerns. They also foster an inclusive and welcoming environment in the residence halls or apartments.
Collaboration is key to success in this role. The BOS regularly meets with the building management team, housing operations staff, and other university departments, serving as the primary contact for business office training and operations. They participate in professional development opportunities and serve on various committees to continuously improve housing operations. The position offers a dynamic office environment on campus and the opportunity to make a direct impact on the student residential experience. The University of Minnesota is committed to diversity, social justice, and equal opportunity in employment, welcoming candidates who share these values to join the team and contribute to a supportive residential community.
Job Requirements
- Bachelor's degree and 2 years of post-bachelor's supervisory, operational, or administrative experience or a combination of education and supervisory, operational, or administrative experience totaling 6 years
- Experience working with computers
- Experience providing customer service
- Strong communication skills and ability to correspond effectively
Job Qualifications
- Bachelor's degree
- Experience with computers
- Experience providing customer service
- Strong communication skills
- Ability to correspond effectively
- Commitment to diversity and social justice
- Understanding of educational value of on-campus housing
- Experience training others on policies and contracts
- Experience in housing operations on a college campus or university student affairs
- Experience hiring, training, developing, and supervising students in a university environment
Job Duties
- Manage business operations within residence hall or apartment complex
- Administer housing contract policies and procedures
- Implement housing processes including room changes, check ins/outs, and contract releases
- Monitor student class load credit process
- Manage business operations budget
- Ensure functionality of business office equipment
- Purchase and inventory supplies
- Manage key inventory and security including audits
- Coordinate resident room lock changes
- Serve as access control staff
- Schedule common space use
- Provide internal and external communications
- Respond to resident and guest inquiries
- Coordinate hall tours and train student staff
- Submit charges for lost keys and items
- Recruit, hire, train, schedule, and evaluate student staff
- Develop training initiatives for student staff
- Complete payroll functions and HR tasks
- Administer onboarding for student employees
- Plan and execute summer housing program
- Lead summer housing unit committees
- Train and supervise hospitality staff
- Follow-up on summer incident reports
- Manage day-to-day information desk operations
- Implement and enforce information desk policies
- Resolve complaints related to information desk
- Support inclusive hall environment
- Facilitate building management team meetings
- Serve as training contact for Residence Life staff
- Collaborate with housing operations staff
- Coordinate census surveys
- Attend professional development
- Serve on departmental and unit committees
- Act as primary building contact with university offices
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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