Business Operations Coordinator I

Travel + Leisure Co. is a leading global vacation ownership and travel membership company renowned for its dynamic portfolio of resort, travel club, and lifestyle travel brands. With a mission to put the world on vacation, the company is dedicated to creating memorable travel experiences for millions of travelers around the globe. With innovation and growth at its core, Travel + Leisure Co. offers a vibrant work environment where employees have the opportunity to learn, evolve, and contribute to an industry that brings joy and relaxation to countless individuals and families. The company prides itself on fostering a professional atmosphere rooted in hospitality, inclusivity, and excellence, supporting its associates every step of the way.

The Account Coordinator role within the operations department is a critical position responsible for managing all facets of operations related to tour reception, gifting, and contracts, ensuring adherence to the company’s Standard Operating Procedures. This role requires a professional individual who can successfully engage with guests, support sales and marketing teams, and maintain meticulous records and data management practices. The coordinator is tasked with delivering exceptional customer service, handling guest inquiries, distributing premiums, and ensuring proper documentation and contract management. This position demands attention to detail, effective communication skills, and the ability to collaborate with multiple departments including Sales, Marketing, Human Resources, and Resort teams.

As an Account Coordinator, the individual plays an integral role in coordinating tours by greeting and qualifying guests, assigning tours to sales agents, and managing contract preparations for property owners. They are also responsible for validating and reconciling all tour and gifting data, maintaining property owner information in line with privacy standards, and providing administrative support to ensure smooth operational flow. There is no travel required for this position, and it operates with a measure of autonomy while being subject to daily and periodic reviews for accuracy.

Travel + Leisure Co. offers extensive benefits including medical, dental, vision coverage, flexible spending accounts, life and accident insurance, disability plans, paid time off, parental leave, holiday pay, and unique perks like paid volunteer days and 401k with employer match. This role is ideal for individuals with at least one year of experience in general office and customer service roles, proficiency in computer systems such as Central Reservation System or Epiphany, and strong skills in Microsoft Word, Excel, and Outlook. The company values an inclusive workplace that embraces diversity and promotes excellence, with a commitment to supporting employee growth and well-being throughout their careers.