Business Operations Coordinator I

Travel + Leisure Co. is a leading global company in the vacation ownership and travel membership industry. With a diverse and expanding portfolio of resort properties, travel clubs, and lifestyle travel brands, Travel + Leisure Co. is dedicated to providing exceptional vacation experiences to millions of travelers worldwide. The company is committed to innovation and continuous growth, creating an engaging and dynamic work environment where employees have the opportunity to learn, grow, and contribute meaningfully every day. Located in Oceanside, California, Travel + Leisure Co. embodies a mission to put the world on vacation, blending hospitality with operational excellence to create memorable experiences.

The role of Business Operations Coordinator I is a full-time position based in Oceanside, California, offering an hourly rate of $20.20. This role is pivotal within the operations department, focusing on tour reception, gifting, contracts, and several administrative support functions. The coordinator plays a vital role in ensuring seamless operational performance in line with Travel + Leisure's Standard Operating Procedures. Responsibilities include greeting and qualifying guests on tours, managing guest data, collaborating with Sales and Marketing teams, and managing contracts and gifting reconciliations.

This position demands a professional and courteous demeanor as the coordinator frequently interacts with guests, sales staff, and other departments. Exceptional customer service skills are crucial, as the coordinator handles inquiries, provides contract support, and ensures guests receive appropriate gifts upon tour completion. The role also requires proficiency in data entry and reporting utilizing various internal systems like Central Reservations and the Epiphany system.

The Business Operations Coordinator I also supports sales operations by preparing timeshare sales contracts and assisting administrative supervisors with document management and other sales support tasks. Additionally, the coordinator assists multiple internal departments such as Sales, Marketing, HR, and Resort teams by providing additional administrative assistance as needed.

No travel is required for this role, allowing the appointed candidate to focus entirely on operational accuracy and excellent guest service locally. Candidates are expected to possess at least a high school diploma, along with one year of general office experience and customer service experience. Competency in Microsoft Word, Outlook, and Excel is required to manage contracts, correspondence, and reporting tasks effectively.

Travel + Leisure Co. values its employees by offering a comprehensive benefits package including medical, dental, vision insurance, flexible spending accounts, life and accident coverage, disability benefits, paid time off, parental leave, holidays, a volunteer day, 401k with employer match, legal and identity theft plans, income protection options, wellness programs, and an employee assistance program. This package is designed to provide holistic support and enrich the career journey of every associate.

Joining Travel + Leisure Co. means becoming part of a vibrant culture rooted in hospitality, mutual respect, and a commitment to excellence. The company champions diversity and inclusion, ensuring fair employment practices without discrimination. They also provide reasonable accommodations during the application and hiring processes to empower all candidates. Overall, this position offers an exciting opportunity to contribute to a global leader in the travel industry, develop professionally, and be part of a mission-driven team dedicated to creating unforgettable vacation memories.