Business Operations Coordinator I

Travel + Leisure Co. is a globally recognized leader in vacation ownership and travel membership, dedicated to putting the world on vacation through an extensive portfolio of resort, travel club, and lifestyle travel brands. With a dynamic, growing presence and a commitment to innovation, Travel + Leisure Co. designs unique, memorable experiences for millions of travelers worldwide. The company fosters an inclusive and supportive work environment that values excellence, creativity, and community engagement. Their team-oriented culture encourages continuous learning and collaboration, allowing associates to thrive both professionally and personally.

The role of Business Operations Coordinator I is a full-time position based in Downtown Austin, Texas, at 805 Nueces. This role is vital in ensuring the smooth operation of the Business Operations department by managing critical tasks such as tour reception, gifting, and contract coordination in alignment with the company’s Standard Operating Procedures. The coordinator acts as a liaison between guests, Sales & Marketing teams, and administrative personnel, guaranteeing a professional and welcoming atmosphere for everyone involved. This position offers an hourly wage of $20 and involves responsibilities like handling guest inquiries, managing data entry into reservations systems, preparing timeshare sale contracts, and supporting multiple internal departments including Sales, Marketing, HR, and Resort teams.

The Business Operations Coordinator I plays a key role in maintaining operational standards and compliance related to sensitive data, such as Property Owner Information, ensuring alignment with PII and PCI standards. The position demands a high degree of accuracy and attention to detail as daily tasks are verified regularly to uphold data integrity affecting commissions, revenue, and contract securitization. While decision-making authority is limited, the coordinator's efforts have substantial impacts on operational efficiency and financial outcomes. This role does not have supervisory responsibilities but requires strong collaborative skills to assist the Administrative Supervisor and provide support across departments.

In addition to operational functions, the coordinator must ensure exceptional customer service during all guest interactions, answer inquiries professionally, and assist property owners with contract-related issues. The role is essential for balancing financial and operational data, including cash, down payments, and site statistics, which support accounting and sales departments in achieving organizational goals. There is no travel required for this position.

Travel + Leisure Co. values the well-being of its employees and offers a comprehensive benefits package to associates working 30 or more hours per week. Benefits include medical, dental, and vision coverage, flexible spending accounts, life and accident insurance, disability plans, paid time off, parental leave, holidays, a 401k with employer match, wellness programs, legal and identity theft protection, voluntary income protection, and an employee assistance program. The company encourages a culture where memories begin with its team members and is committed to providing a workplace free from discrimination and supportive of all individuals, including accommodations for applicants as needed.

This Business Operations Coordinator I position is ideal for someone with at least one year of office and customer service experience, proficient computer skills, and the ability to navigate reservation systems and Microsoft Office applications. The role demands a combination of organizational skill, customer orientation, and meticulous data management to support the company’s mission and operational excellence.