Business Office Associate

Kenosha, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Temporary

Hourly

Internship

Consulting

Benefits

competitive salary

Health Insurance

Dental Insurance

Paid Time Off

retirement savings plan

Employee Discounts

Career development opportunities

Job Description

Kenosha Automall, located at 8200 120th Ave, Kenosha, Wisconsin, 53142, is a vibrant part of CarMax, a leading retailer in the automotive sales industry known for its commitment to customer satisfaction and innovative sales processes. CarMax has established itself as a preferred employer by fostering a work environment where employees can grow professionally while contributing to delivering an iconic customer experience. The facility embodies CarMax's dedication to quality service and operational excellence, representing the company's values of transparency, integrity, and teamwork in every transaction and interaction.

At Kenosha Automall, the Business Office Associate plays a crucial role in maintaini... Show More

Job Requirements

High school diploma or equivalent
prior experience in customer service or administrative roles preferred
proficiency with Microsoft Office Suite
ability to work flexible schedules including nights, weekends, and holidays
strong organizational and multitasking skills
excellent communication skills
ability to adhere to company policies and procedures
capacity to lift moderate weight
willingness to undergo CarMax training and certification
ability to work in a fast-paced and sometimes noisy environment
ability to maintain professionalism while managing disruptions

Job Qualifications

Ability to read, interpret, and transcribe data to maintain accurate records
ability to use resources and partnerships to balance customer and business needs
knowledge of numeric filing systems
intermediate skills in word processing, spreadsheet, and other computer programs
ability to prioritize and multi-task in deadline-oriented environments with above average organizational skills and attention to detail
ability to lift objects weighing 15-20 pounds
effective verbal and written communication skills with internal and external customers
completion of CarMax provided training
ability to develop partnerships with sales team and other departments to provide quality customer service
ability to maintain confidentiality of records, files, and reports
capability to report Asset Protection and/or Human Resource issues to management

Job Duties

Assist store personnel and all store departments in their daily functions while adhering to CarMax guidelines
provide customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions, and explaining paperwork process
seek win/win solutions for the customer and partners appropriately
process paperwork associated with retail/wholesale automobile sales including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining necessary information for registration or titling, processing reassignments, and auditing completed paperwork
process auction sales, dealer registration, and/or appraisal lane purchases which includes collection of titles, payoffs, proper paperwork and signatures from customers to send appropriate documentation to Home Office for funding of drafts
manage multiple pay types including receiving and counting money, distributing funds, preparing deposits, and handling the safe with considerations to security and loss prevention
process paperwork affiliated with state DMV including submitting paperwork necessary to title and register vehicles for customers
mentor new Business Office Associates and train other store departments on Business Office process and procedure
perform clerical duties such as copying, filing, reconciliation of missing dealer plates or information, and data entry into Microsoft Excel and proprietary systems
answer multi-line phone system, respond to callers' needs and direct calls appropriately

Job Location

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