Business Engagement and Community Events Manager

The Better Business Bureau (BBB) is a highly respected nonprofit organization that has been a trusted entity for businesses and consumers for over 100 years. Rooted deeply in the values of clarity, credibility, and trust, the BBB serves as a vital resource for promoting ethical business practices, fostering consumer confidence, and supporting economic growth across its service areas. With a rich history of over a century, the BBB continues to be a cornerstone for bridging businesses and the community through education, dispute resolution, and credibility tools that empower ethical growth. Operating throughout Central Ohio and its surrounding regions, the BBB's impact is far-reaching, supporting both local economies and marketplaces that thrive on integrity and transparency.

At the BBB, the mission to enhance marketplace trust is carried out through strong collaboration with local business leaders who share a vision of ethical commerce and trusted transactions. The organization provides businesses with valuable resources, including standards for ethical operation, educational outreach, and mechanisms for resolving consumer disputes, making it a critical partner for businesses that prioritize sustainable and trustworthy growth. For individuals passionate about fostering strong relationships, building community engagement, and making a profound impact, working with BBB offers a unique opportunity to contribute to thriving communities and ethical business practices throughout Central Ohio's 21-county region and beyond.

The role of Business Engagement and Community Events Manager is designed for a dynamic professional who excels in relationship management, communication, and community networking. This position primarily focuses on cultivating and maintaining solid relationships with both new and existing BBB Accredited Businesses (ABs), guiding them through onboarding processes, and helping them fully leverage the benefits of their Accreditation. The role is integral to enhancing the visibility and value of BBB Accreditation within the local business community. Furthermore, the manager is responsible for developing comprehensive business engagement and onboarding programs, overseeing communication strategies, and tracking performance metrics to align with the organization’s goals.

Additionally, the manager serves as an ambassador for BBB across Central Ohio's 21-county service region. By participating in community events, networking opportunities, and sponsorships, this role aims to expand BBB’s presence and foster partnerships with community leaders, business organizations, chambers of commerce, and economic development groups. The manager also identifies opportunities to engage underserved and outlying markets, ensuring a broad and inclusive approach to community outreach.

Ideal candidates will bring at least three years of relevant experience in communications, business development, community engagement, or related fields, coupled with strong interpersonal and public speaking skills. A bachelor’s degree in Communications, Marketing, Public Relations, Business Administration or a related discipline is preferred but equivalent work experience is also considered. Candidates are expected to be highly organized, self-motivated, and capable of managing multiple priorities while working collaboratively across departments. Familiarity with Microsoft Office Suite and CRM/database systems enhances the candidate’s ability to succeed in this role.

This position also requires regular travel within the 21-county service area (without overnight stays), occasional evening and weekend work to support events, a valid driver’s license, reliable transportation, and current automobile insurance. By joining BBB as the Business Engagement and Community Events Manager, you will directly contribute to a mission-driven team dedicated to strengthening ethical business practices and fostering community development, making a lasting impact on the marketplaces and consumers you serve.