
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.50 - $1.00
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Employee assistance program
flexible scheduling
Job Description
H-E-B is a leading supermarket chain renowned for its commitment to quality products and exceptional customer service across its numerous stores. Established over a century ago, H-E-B operates as a family-owned company dedicated to providing fresh, high-quality groceries and homemade bakery items to its diverse customer base. Known for its community involvement and innovative approaches in retail, H-E-B offers a vibrant work environment that emphasizes teamwork, safety, and career growth opportunities. The company fosters a culture where employees are valued and encouraged to contribute to its ongoing success through continuous learning and development programs.\n\nThe role of a Cake Decorator at H-E-B is pivotal in maintaining the high standards associated with the bakery department. This position involves applying proper cake decorating techniques to produce visually appealing and delicious products that meet company guidelines. A Cake Decorator is responsible for preparing, packaging, and merchandising fresh bakery products daily while ensuring all food safety and sanitation standards are strictly observed. This role requires attention to detail, creativity, and excellent customer interaction skills. The ideal candidate will engage with customers to take accurate cake orders, answer product-related questions, and utilize suggestive selling techniques to enhance sales. Responsibilities also include executing production lists, quality control, and timely delivery of baked goods to the sales floor. Working as a Cake Decorator entails a fast-paced retail environment demanding strong organizational skills and the physical capability to perform tasks such as standing for extended periods and lifting moderate weights. Joining H-E-B as a Cake Decorator offers an opportunity to grow within a respected company while contributing to a delightful customer experience through impeccable cake artistry and service.
Job Requirements
- 18 plus years of age
- high school diploma or GED or equivalent
- 1 plus years of experience in cake decorating or similar role
- knowledge of computer systems and equipment
- strong customer service skills
- good communication and interpersonal skills
- able to read and write effectively
- planning and organizing abilities
- completion of company orientation
- completion of safety training
- completion of eCommerce online ordering training upon hire
- ability to function in a fast-paced retail environment
- physical ability to stand constantly and perform reaching, bending, stooping, squatting, crouching, kneeling, stair climbing, pivoting, twisting, arm pushing/pulling, pinching, and utilize fine motor skills
- occasional exposure to wet, cold, hot conditions, and loud noise
- ability to lift up to 40 lbs and safely manage weights in excess of 25 lbs
Job Qualifications
- High school diploma or GED or equivalent
- 1 plus years of experience
- knowledge of computer systems and equipment such as PC, symbol, scales, label machine
- strong customer service skills
- communication and interpersonal skills
- reading and writing skills
- planning and organizing skills
- completion of company orientation
- completion of safety training
- completion of eCommerce online ordering training upon hire
Job Duties
- Provides superior customer service
- takes cake orders from customers by telephone or in person, with a high level of accuracy
- answers customer questions regarding products
- assists them with selections
- uses suggestive selling techniques to meet customer needs and build department sales
- applies proper decorating techniques for each item, according to visual training aids to produce quality cakes and pastries
- writes on cakes with icing on request
- reads and executes daily production list through cake flow
- ensures quality control of all products before sending to sales floor per VTAs
- ensures cake product reaches the showcase and tables at prescribed times
- prepares, packages, and merchandises fresh product effectively
- slices, packages, labels, and rotates products
- records production and shrink to aid in production planning
- maintains sanitation in work area
- complies with H-E-B food safety and sanitation standards
- complies with department/store operating procedures
- operates and maintains all equipment properly
Job Criteria
Experience
No experience required
Job Location
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