Job Overview
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Training and development programs
supportive work environment
Job Description
Onvo is a dynamic and growing company recognized for its commitment to delivering excellent customer experiences within its retail food service establishments. With a focus on creating a fast, fun, and friendly atmosphere, Onvo is dedicated to not only meeting but exceeding customer expectations. Our company maintains high operational standards, a clean and safe environment, and a professional team culture that upholds respect, fairness, and inclusiveness for all employees and customers alike. We operate in a vibrant, fast-paced environment that requires energetic and people-oriented team members to support our continued success and growth. Onvo embraces diversity and equal opportunity employment, ensuring that all team members and applicants are treated fairly and without discrimination of any kind, fostering a positive and supportive workplace culture.
The role of Customer Service Associate at Onvo is a critical frontline position where team members engage directly with our customers. This position demands a candidate who is energetic, outgoing, and excels in verbal communication skills. Working in a fast-paced environment, the Customer Service Associate must maintain a high level of customer focus, ensuring that every interaction leaves a positive impression. The primary goal in this role is to deliver an enjoyable dining experience that is both quick and pleasant, while upholding cleanliness, safety, and hygiene standards across the establishment.
This position involves a variety of responsibilities, from greeting customers promptly and courteously to managing inquiries and complaints effectively through adherence to company policies. The role also requires maintaining product knowledge to provide relevant recommendations, handling point-of-sale equipment efficiently, and ensuring proper stocking and inventory management with emphasis on first-in-first-out (FIFO) procedures. Associates are expected to support teamwork, assist new hires in gaining necessary job skills, and communicate any issues to management swiftly to maintain smooth operations.
Customer Service Associates at Onvo also play a vital role in loss prevention and store security by following company procedures to minimize theft and secure the premises after hours. Maintaining impeccable cleanliness in accordance with specific sanitary standards is crucial, covering floors, equipment, dining areas, restrooms, and parking lots. Safety practices are paramount, requiring adherence to all safety policies and the use of proper materials handling techniques to protect workers, customers, suppliers, and the environment.
Onvo values employees who show professionalism, teamwork, and a commitment to delivering consistent, high-quality service. Physical stamina is required, as the role involves long hours of standing and lifting up to 50 pounds. Overall, this role is essential to sustaining Onvo's reputation as a customer-focused establishment with a strong emphasis on operational excellence and employee well-being. This position is in-person and offers an engaging opportunity to be part of a reputable company dedicated to growth, respect, and exceptional service delivery.
The role of Customer Service Associate at Onvo is a critical frontline position where team members engage directly with our customers. This position demands a candidate who is energetic, outgoing, and excels in verbal communication skills. Working in a fast-paced environment, the Customer Service Associate must maintain a high level of customer focus, ensuring that every interaction leaves a positive impression. The primary goal in this role is to deliver an enjoyable dining experience that is both quick and pleasant, while upholding cleanliness, safety, and hygiene standards across the establishment.
This position involves a variety of responsibilities, from greeting customers promptly and courteously to managing inquiries and complaints effectively through adherence to company policies. The role also requires maintaining product knowledge to provide relevant recommendations, handling point-of-sale equipment efficiently, and ensuring proper stocking and inventory management with emphasis on first-in-first-out (FIFO) procedures. Associates are expected to support teamwork, assist new hires in gaining necessary job skills, and communicate any issues to management swiftly to maintain smooth operations.
Customer Service Associates at Onvo also play a vital role in loss prevention and store security by following company procedures to minimize theft and secure the premises after hours. Maintaining impeccable cleanliness in accordance with specific sanitary standards is crucial, covering floors, equipment, dining areas, restrooms, and parking lots. Safety practices are paramount, requiring adherence to all safety policies and the use of proper materials handling techniques to protect workers, customers, suppliers, and the environment.
Onvo values employees who show professionalism, teamwork, and a commitment to delivering consistent, high-quality service. Physical stamina is required, as the role involves long hours of standing and lifting up to 50 pounds. Overall, this role is essential to sustaining Onvo's reputation as a customer-focused establishment with a strong emphasis on operational excellence and employee well-being. This position is in-person and offers an engaging opportunity to be part of a reputable company dedicated to growth, respect, and exceptional service delivery.
Job Requirements
- Physically capable of standing for long hours
- Ability to communicate clearly and courteously with customers
- Must be able to work in a fast-paced environment
- Must lift up to 50 pounds following proper lifting procedures
- Must adhere to company policies and procedures
- Must maintain proper uniform and appearance standards
- Must comply with safety and sanitary guidelines
- Available to work in person
- Must have basic knowledge of point-of-sale equipment
- Ability to handle multiple tasks simultaneously
- Must be punctual and reliable
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Good verbal communication skills
- Ability to work effectively in a fast-paced environment
- Knowledge of food handling and sanitation best practices
- Basic understanding of point-of-sale systems
- Ability to lift up to 50 pounds safely
- Strong teamwork and cooperation skills
- Attention to detail and high level of cleanliness
- Problem-solving skills for handling customer complaints
- Willingness to assist team members and take initiative in tasks
Job Duties
- Greets every customer in a quick and courteous manner
- Provides a pleasant dining experience to all customers and responds to inquiries promptly
- Handles customer complaints following company policies and procedures
- Develops and maintains product knowledge and offers recommendations
- Follows sanitary practices for food handling and maintains cleanliness of kitchen and dining areas
- Ensures compliance with operational standards, company policies and ordinances
- Sustains consistent high quality of food preparation and service
- Maintains a professional image by adhering to uniform and appearance standards
- Works effectively with others in a positive and cooperative manner
- Assists other associates and helps new hires learn job skills
- Communicates any concerns to the General Manager promptly
- Operates point-of-sale equipment accurately
- Processes sales efficiently while maintaining cash drawer compliance
- Receives and stocks merchandise following company policies
- Lifts up to 50 pounds safely
- Keeps stock faced, clean and presentable
- Applies the FIFO system for product stocking
- Removes and quarantines damaged or expired stock accurately
- Follows portion control to minimize loss
- Maintains store control and prevents theft using company prevention techniques
- Secures the premises upon closing per company procedures
- Maintains cleanliness in all areas including floors, walls, counters, equipment, restrooms and parking lot
- Performs all duties safely to protect team members, customers, suppliers and environment
- Complies with safety policies and reports unsafe practices
- Uses materials handling equipment properly to minimize contamination and injury
- Reports any unsafe conditions and follows safety initiatives
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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