Job Overview
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
flexible schedule
Professional development opportunities
Employee assistance program
Job Description
Our company is a well-established commercial real estate management firm specializing in managing high-rise buildings and commercial properties. We pride ourselves on delivering exceptional property services, maintaining high standards of security, and fostering a welcoming, safe environment for tenants, guests, and vendors. Our team is dedicated to providing excellent customer care and ensuring that all building operations run smoothly and efficiently. We are currently seeking a Building Concierge to join our vibrant team on a full-time basis. This position offers a competitive salary and comprehensive benefits package, designed to attract and retain talented individuals who share our commitment to quality and safety.
The Building Concierge role serves as the essential first point of contact for all individuals entering the premises, embodying professionalism and attentiveness at all times. This role balances customer service responsibilities with critical security functions, including access control, monitoring security systems, and responding to emergencies. The ideal candidate must possess strong communication skills, a calm demeanor under pressure, and a dedication to keeping the building environment safe and welcoming.
As a Building Concierge, your duties will encompass regulating building entry through verifying identities and issuing visitor passes while maintaining meticulous logs of all visitors, vendors, and deliveries. Providing exceptional customer service is paramount; you will greet tenants and guests, assist with inquiries and directions, and swiftly address and resolve any concerns. Security monitoring is integral to the role, requiring you to oversee CCTV and alarm systems actively and perform regular property patrols to deter and detect potential security issues. Your vigilance helps protect the building and its occupants by reporting any suspicious activities to the appropriate authorities.
You will also play a critical role in emergency response, reacting quickly and effectively to situations such as fire alarms, medical emergencies, and security threats according to established protocols. First aid and CPR administration might be required, alongside assisting with building evacuations when necessary. Administrative responsibilities include maintaining accurate and up-to-date records related to security incidents, maintenance requests, and other operational documentation. Additionally, you will prepare reports and provide support for various administrative tasks to aid the smooth running of building management.
Policy enforcement is another key aspect of the position, where you will implement building rules and regulations, addressing violations with professionalism and respect. Previous experience in commercial real estate or managing high-rise buildings is highly advantageous, as is familiarity with security systems and procedures. Our organization values contribution and teamwork, offering flexible schedules, opportunities for professional growth, and a comprehensive range of benefits that enhance our employees’ work-life balance.
If you are someone dedicated to creating a safe, welcoming community within a busy commercial environment, and you thrive in a multifaceted role that combines customer service with security responsibilities, then we encourage you to apply and become a vital member of our team.
The Building Concierge role serves as the essential first point of contact for all individuals entering the premises, embodying professionalism and attentiveness at all times. This role balances customer service responsibilities with critical security functions, including access control, monitoring security systems, and responding to emergencies. The ideal candidate must possess strong communication skills, a calm demeanor under pressure, and a dedication to keeping the building environment safe and welcoming.
As a Building Concierge, your duties will encompass regulating building entry through verifying identities and issuing visitor passes while maintaining meticulous logs of all visitors, vendors, and deliveries. Providing exceptional customer service is paramount; you will greet tenants and guests, assist with inquiries and directions, and swiftly address and resolve any concerns. Security monitoring is integral to the role, requiring you to oversee CCTV and alarm systems actively and perform regular property patrols to deter and detect potential security issues. Your vigilance helps protect the building and its occupants by reporting any suspicious activities to the appropriate authorities.
You will also play a critical role in emergency response, reacting quickly and effectively to situations such as fire alarms, medical emergencies, and security threats according to established protocols. First aid and CPR administration might be required, alongside assisting with building evacuations when necessary. Administrative responsibilities include maintaining accurate and up-to-date records related to security incidents, maintenance requests, and other operational documentation. Additionally, you will prepare reports and provide support for various administrative tasks to aid the smooth running of building management.
Policy enforcement is another key aspect of the position, where you will implement building rules and regulations, addressing violations with professionalism and respect. Previous experience in commercial real estate or managing high-rise buildings is highly advantageous, as is familiarity with security systems and procedures. Our organization values contribution and teamwork, offering flexible schedules, opportunities for professional growth, and a comprehensive range of benefits that enhance our employees’ work-life balance.
If you are someone dedicated to creating a safe, welcoming community within a busy commercial environment, and you thrive in a multifaceted role that combines customer service with security responsibilities, then we encourage you to apply and become a vital member of our team.
Job Requirements
- High school diploma or equivalent
- Previous experience in a similar role preferred
- Effective communication skills
- Ability to handle emergency situations calmly
- Knowledge of security protocols and systems
- Basic first aid and CPR training recommended
- Strong organizational skills
- Professional demeanor
Job Qualifications
- High school diploma or equivalent
- Prior experience in commercial real estate or high-rise building management preferred
- Familiarity with security systems and procedures advantageous
- Strong communication and interpersonal skills
- Ability to remain calm under pressure
- Basic first aid and CPR certification preferred
- Proficient in maintaining accurate logs and records
- Customer service experience
Job Duties
- Regulate building entry to ensure only authorized individuals and visitors gain access
- Verify identities and issue visitor passes following protocols
- Maintain accurate logs of visitors, vendors, and deliveries
- Welcome tenants, visitors, and vendors in a friendly and professional manner
- Provide information and directions to building occupants and guests
- Address inquiries and resolve concerns promptly
- Monitor CCTV cameras and alarm systems to identify and respond to security incidents
- Conduct regular patrols of the property to detect and mitigate security issues
- Report suspicious behavior to authorities
- Respond promptly to emergencies including fire alarms, medical situations, and security threats
- Administer first aid and CPR as necessary
- Assist in building evacuations
- Maintain records of security incidents and administrative documentation
- Prepare reports and support administrative tasks
- Enforce building policies and address violations respectfully
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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