Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $19.00 - $22.00
Work Schedule
Flexible
Benefits
Get Paid to Refer your Friends
50% dining discounts during shift
25% dining discounts at other Happy Hospitality locations
flexible schedules
Medical options
dental options
vision options
Paid Time Off
free uniform
Job Description
Brokedown Palace is a vibrant sports bar located in the heart of Chicago's Wrigleyville neighborhood. Known for its cold drinks, delicious bar food, and laid-back atmosphere, Brokedown Palace offers a welcoming environment where guests can relax, watch games, and enjoy quality time with friends. The bar prides itself on creating a friendly and fun spot that feels like home from the moment you walk through the door. As part of the Happy Hospitality group, Brokedown Palace emphasizes exceptional customer service and a team-oriented culture, ensuring every guest has a memorable experience.
The current opening is for the position of Host, an integral role in maintaining the welcoming vibe that Brokedown Palace is known for. Hosts serve as the first point of contact for guests, responsible for greeting everyone warmly, managing waitlists, and ensuring efficient seating arrangements that balance guest preferences with server schedules. This role is crucial for setting the tone of a guest's visit and requires someone who can maintain a positive attitude even during busy shifts and high-pressure situations. The host position at Brokedown Palace is a variable-hour role based in Chicago, offering compensation in the range of $19 to $22 hourly based on experience.
Successful candidates will have strong communication skills, an ability to thrive in fast-paced environments, and the physical stamina to stand and move around for extended periods. Additional responsibilities include answering phone calls, taking reservations, helping resolve guest complaints, and maintaining cleanliness and health standards at the host station. Familiarity with technology such as OpenTable and POS systems is highly valued. Brokedown Palace offers paid training along with opportunities to grow within the Happy Hospitality family. The environment is fun, family-friendly, and team-oriented, providing flexible schedules and valuable benefits.
Joining Brokedown Palace means becoming part of a company that values diversity, inclusivity, and quality customer experiences. With benefits like medical, dental, and vision options, paid time off, dining discounts, and referral incentive programs, this position offers much more than just a job—it offers a career path in the hospitality industry with a supportive and engaging workplace.
The current opening is for the position of Host, an integral role in maintaining the welcoming vibe that Brokedown Palace is known for. Hosts serve as the first point of contact for guests, responsible for greeting everyone warmly, managing waitlists, and ensuring efficient seating arrangements that balance guest preferences with server schedules. This role is crucial for setting the tone of a guest's visit and requires someone who can maintain a positive attitude even during busy shifts and high-pressure situations. The host position at Brokedown Palace is a variable-hour role based in Chicago, offering compensation in the range of $19 to $22 hourly based on experience.
Successful candidates will have strong communication skills, an ability to thrive in fast-paced environments, and the physical stamina to stand and move around for extended periods. Additional responsibilities include answering phone calls, taking reservations, helping resolve guest complaints, and maintaining cleanliness and health standards at the host station. Familiarity with technology such as OpenTable and POS systems is highly valued. Brokedown Palace offers paid training along with opportunities to grow within the Happy Hospitality family. The environment is fun, family-friendly, and team-oriented, providing flexible schedules and valuable benefits.
Joining Brokedown Palace means becoming part of a company that values diversity, inclusivity, and quality customer experiences. With benefits like medical, dental, and vision options, paid time off, dining discounts, and referral incentive programs, this position offers much more than just a job—it offers a career path in the hospitality industry with a supportive and engaging workplace.
Job Requirements
- High school diploma or equivalent preferred
- Ability to provide top notch customer service in a fast-paced environment
- A positive attitude and ability work well under pressure with all restaurant staff
- Does high-quality work while unsupervised
- Able to work in a standing position for long periods of time
- Able to safely lift and easily maneuver trays of food when necessary
- Willing to follow instructions and ask questions for clarification if needed
- Able to handle money accurately and operate a point-of-sale system
- Able to work in a busy restaurant environment
Job Qualifications
- High school diploma or equivalent preferred
- Ability to provide top notch customer service in a fast-paced environment
- A positive attitude and ability work well under pressure with all restaurant staff
- Does high-quality work while unsupervised
- Able to work in a standing position for long periods of time
- Able to safely lift and easily maneuver trays of food when necessary
- Willing to follow instructions and ask questions for clarification if needed
- Able to handle money accurately and operate a point-of-sale system
- Able to work in a busy restaurant environment
- Restaurant experience a plus
- Customer service experience
- POS systems familiarity
Job Duties
- Greet guests as they enter with energetic and positive attitude
- Create and maintain wait list if necessary
- Effective use of OpenTable
- Provide guests with menus and answering any initial questions
- Seat guests at tables or in designated waiting areas
- Assign guests to tables they prefer while keeping table rotation in mind
- Respond to complaints and help resolve them or get a manager involved
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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