Broista - Victorville, CA

Dutch Bros Coffee is a vibrant and dynamic company known for more than just its great coffee; it is a community-oriented business rooted in a culture of kindness, positivity, and making a difference one cup at a time. Founded on the principles of love, community involvement, and exceptional customer experiences, Dutch Bros Coffee stands out as a fun-loving, innovative coffee company that truly believes in the impact it can have on the communities it serves. With a mission to love people, make a difference in the community, and provide extraordinary experiences to all, Dutch Bros Coffee values each Broista — the energetic and dedicated individuals who form the foundation of the company culture. Broistas embody the company's philosophy to love all and serve all, ensuring that every interaction leaves a lasting positive impression.

The role of a Broista at Dutch Bros Coffee is both exciting and rewarding, offering a unique opportunity to engage with customers daily in an upbeat environment. This position requires an individual who is a natural team player, adaptable to change, and radiates kindness and positivity in every interaction. Broistas are responsible for delivering a consistent customer experience that balances speed, quality, and service. They greet customers with warmth and enthusiasm, educate them about menu items, specials, and product offerings, and ensure every order is fulfilled accurately with a smile. The job is not just about making beverages; it's about building relationships and positively influencing the customer’s day.

Dutch Bros Coffee empowers its employees by providing meaningful benefits such as paid volunteer time to encourage community involvement, an employee assistance program focusing on mental and physical well-being, and an education benefit program offering up to $5,250 annually towards professional development. In addition to a supportive workplace culture, employees receive Dutch Bros swag, free drinks, and the tools needed to succeed—including comprehensive training at onboarding. The company also offers a competitive hourly wage of up to $23.00, which includes an average of $3.00 per hour in tips based on recent data. Broistas are eligible to participate in the tip pool after successfully completing training, emphasizing the importance of teamwork and mutual support.

The role demands reliability, with employees expected to arrive on time for shifts and comply with all company policies and local food handling regulations. The physical nature of the job requires the ability to stand and move for up to 10 hours per shift, lift up to 65 pounds, and adapt to varying work conditions including exposure to different weather elements. Communication skills in English are required, and proficiency in other languages is a plus. The workplace culture encourages personal authenticity, adaptability, and a people-first approach, making Dutch Bros Coffee not just a job but a place where employees can grow, contribute, and find fulfillment in their career.