Broista - Norco, CA

Dutch Bros Coffee is a vibrant and rapidly growing coffee company that prides itself on being more than just a beverage provider. Founded with a mission to love people, make a difference in communities, and provide extraordinary experiences, Dutch Bros has created a culture centered around positivity, inclusion, and making meaningful connections. Known for its fun-loving and spirited atmosphere, Dutch Bros strives to deliver not only high-quality coffee and beverages but also moments of joy and engagement for both customers and employees. This company has established itself as a leader in fostering a community-focused environment, encouraging its Broistas (team members) to embody the fundamental philosophy of "love all, serve all" in every aspect of their work.

Working at Dutch Bros Coffee means becoming part of a team that values enthusiasm, authenticity, adaptability, and a people-first mindset. The company believes in supporting its staff with robust development programs, health and wellness initiatives, and opportunities to give back to the community. Dutch Bros provides a unique mix of competitive pay - up to $23.00 per hour, including an average tip of $3.00 per hour - and meaningful perks such as paid volunteer time, education benefits, 401(k) matching, and comprehensive employee support programs. The role of a Broista is vital in maintaining the company's signature customer service and dynamic culture, contributing both to the customer experience and the internal team synergy.

As a Broista at Dutch Bros, individuals are expected to be team players who are enthusiastic not only about their own success but also that of their peers. Authenticity and adaptability are highly valued traits, with Broistas encouraged to embrace their unique selves and adjust fluidly to changing circumstances within the workplace. A positive attitude and the ability to radiate kindness during every customer interaction are essential qualities, fostering a welcoming and uplifting environment for everyone who walks through the doors.

The responsibilities of a Broista include engaging with customers daily, providing a warm and friendly greeting, educating patrons on the menu and current specials, and always aiming to provide consistent, speedy, and high-quality service. Dutch Bros emphasizes that its business is ultimately built on relationships, and Broistas are the foundation of that approach. Reliability, punctuality, and a willingness to support fellow team members are critical components of the role, ensuring smooth operations and a positive workplace culture.

Dutch Bros Coffee invests heavily in its employees by offering extensive training programs to set new hires up for success, opportunities for personal and professional development, and comprehensive wellness resources. The company encourages community involvement through paid volunteer hours and supports physical and mental health via employee assistance programs and resource groups. Additionally, Dutch Bros showers its employees with perks such as branded merchandise, free drinks during shifts, and inclusion in a tip pool to reward exceptional service. This nurturing and inclusive workplace environment, combined with a culture of fun, growth, and community impact, makes Dutch Bros Coffee an appealing employer for individuals seeking more than just a job—but a fulfilling career experience.