Dutch Bros logo

Broista - Lubbock, TX

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Up to $16.00
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Work Schedule

Standard Hours
Fixed Shifts
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Benefits

Paid Time Off
Health Insurance
Employee assistance program
education benefits
401(k) matching
free drinks
Employee Resource Groups

Job Description

Dutch Bros Coffee is a rapidly growing, community-focused coffee company that prides itself on more than just serving great beverages. Known for its fun-loving and energetic culture, Dutch Bros Coffee is dedicated to making a difference in the communities it serves one cup at a time. Founded on the mission to love people, make a difference, and provide extraordinary experiences, Dutch Bros continues to uphold its core values through the dedication and enthusiasm of its employees, known as Broistas. This company thrives on a relationship-driven business model where every interaction matters and everyone on the team contributes to the success of their customers and community.

As a Broista at Dutch Bros Coffee, you will be an essential part of a vibrant team that values authenticity, teamwork, adaptability, and kindness. This role is much more than just making coffee; it involves delivering personalized experiences to customers through knowledgeable and enthusiastic service. Broistas engage with a diverse customer base daily, ensuring they receive their customized orders promptly with a friendly and positive attitude. The company strongly emphasizes the importance of being consistent in the quality, speed, and service provided to guarantee an extraordinary customer experience every time. This position is perfect for individuals who enjoy fast-paced environments, are reliable, and have a passion for positively impacting their community.

In addition to fostering a collaborative and supportive workplace, Dutch Bros Coffee offers a comprehensive training program to equip new employees with the necessary skills and knowledge to excel in their roles. The company empowers its employees by encouraging generosity and providing opportunities for community involvement through paid volunteer time. Health and well-being are prioritized, with access to mental health resources and employee assistance programs. Dutch Bros values continuous development and supports professional growth with an education benefit program offering up to $5,250 per year toward development after one year of employment.

Employees also enjoy benefits such as 401(k) matching up to 4%, participation in a tips pool after completing training, company swag, and free drinks to keep them energized throughout their shifts. Broistas are also supported with clear guidelines and resources through the company’s policies, including the Mafia Manifesto and Employee Handbook, to ensure a respectful and efficient work environment. This part-time or full-time position offers flexible scheduling, with shifts lasting up to 10 hours and some physical requirements such as lifting, standing, and moving throughout the shift. Overall, Dutch Bros Coffee provides a unique, inclusive, and energetic work environment where employees can grow both professionally and personally while making a meaningful impact in their communities.

Job Requirements

  • Complete food handler permit or certification as required by state or local regulations
  • Reliable transportation and punctuality for scheduled shifts and meetings
  • Ability to stand, walk, and move for up to 10 hours per shift
  • Capable of lifting, pushing, or carrying up to 65 lbs
  • Excellent verbal and written communication skills in English
  • Willingness to complete and maintain required training and certifications
  • Adherence to company policies as outlined in the Employee Handbook

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous customer service or food service experience is an asset
  • Strong communication skills in English
  • Ability to work in a fast-paced environment
  • Positive attitude and teamwork orientation
  • Basic math skills
  • Willingness to learn and follow company standards and policies

Job Duties

  • Engage with customers by greeting and thanking them with a smile
  • Ask and educate customers about menu options and specials
  • Embody the company culture by building relationships
  • Be consistent in delivering speed, quality, and service
  • Maintain a positive attitude and optimism
  • Be reliable by showing up on time and communicating availability
  • Help out team members as needed

Job Criteria

Experience

Entry Level (1-2 years)


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