Dutch Bros Coffee logo

Broista - Fountain Valley, CA

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Up to $23.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Paid Time Off
Health Insurance
Employee assistance program
401(k) matching
paid volunteer time
Employee Resource Groups
Professional Development Funds

Job Description

Dutch Bros Coffee is a vibrant and dynamic coffee company known not only for its delicious beverages but for its strong commitment to community and positive culture. Founded with a mission to love people, make a difference in the community, and provide extraordinary experiences, Dutch Bros Coffee has grown into much more than your typical coffee company. It is a spirited organization that thrives on a fun-loving and engaging atmosphere where employees, known as Broistas, are pivotal to both the company’s culture and success. The company emphasizes core values like love all, serve all, and its culture revolves around fostering authentic relationships with both customers and fellow team members.

At Dutch Bros Coffee, every employee is embraced as a unique individual who contributes to the overall success and positivity of the company. They encourage being adaptable and authentic while always putting people first. The environment is built on teamwork where everyone’s success is celebrated, and positivity is consistently promoted. Broistas are considered the foundation of the Dutch Bros culture, creating an environment that fuels both personal and professional growth. The company understands that employees are the heart of the experience they deliver to customers, and that is reflected in their focus on empowerment, community involvement, and employee development.

The role of a Broista at Dutch Bros Coffee is engaging and multifaceted. As a Broista, you are welcomed into a culture that feels like family. Your day-to-day tasks will involve meeting new people, greeting customers with a smile, and creating memorable moments by serving quality coffee and beverages with speed and accuracy. You’re not just serving coffee; you’re creating experiences, educating customers about the menu, specials, and products, and embodying the culture that Dutch Bros stands for.

Consistency in quality, speed, and service is critical, as is maintaining positivity and reliability. Broistas are expected to be adaptable, supportive teammates who contribute to a lively workplace where helping and collaboration are essential. The role demands a passion for customer service and community engagement, as well as the flexibility to meet the evolving needs of the company and its clientele. The company invests heavily in Broistas’ success by providing comprehensive training programs, access to professional development funds, and various wellness resources.

Dutch Bros Coffee also offers competitive compensation up to $23.00 per hour, including an average tip of $3.00 per hour, although tip amounts may vary based on numerous factors. Beyond pay, valuable benefits include paid volunteer time, employee assistance programs, 401(k) matching, and free company swag and drinks — all designed to create an enriching work environment.

Ultimately, this role is ideal for individuals who appreciate working in fast-paced, vibrant spaces surrounded by positive, like-minded coworkers. If you are looking to build a career at a company where personal and community values align, professional development is supported, and every workday is infused with energy and purpose, a Broista position at Dutch Bros Coffee could be the perfect match for you.

Job Requirements

  • Be at least 18 years of age or meet local regulations for working
  • Obtain and maintain a Food Handler Permit or Certification as required by state or local laws
  • Complete and pass all required training and certification programs
  • Have reliable transportation and punctuality for scheduled shifts and meetings
  • Proficient written, oral, and verbal English communication skills
  • Ability to stand, walk, and be physically active for shifts up to 10 hours
  • Capability to lift, carry, push, or pull up to 65 lbs
  • Adhere strictly to company policies as outlined in the Employee Handbook and Mafia Manifesto

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous customer service or food service experience valued but not required
  • Strong interpersonal and communication skills in English
  • Ability to perform basic math for cash handling
  • Willingness to learn and adhere to company policies and standards
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Demonstrated teamwork and positive attitude

Job Duties

  • Engage with customers by greeting and thanking them with a smile and providing memorable service
  • Ask customers about their needs and educate them on menu options, specials, and products
  • Embody the company culture by fostering positive relationships and representing Dutch Bros values
  • Consistently deliver quality, speed, and service to meet customer expectations
  • Maintain a positive attitude and radiate kindness and optimism in all interactions
  • Show reliability by arriving on time, following call out procedures, and communicating availability
  • Help out teammates as needed and adapt to changing circumstances with flexibility

Job Criteria

Experience

Entry Level (1-2 years)


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