Tipton and Hurst logo

Bridal Registry Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible

Job Description

Tipton & Hurst is a well-established, third-generation family-owned florist and specialty home and gift retailer headquartered in Little Rock, Arkansas. With a rich history dating back to 1886, Tipton & Hurst has grown to operate five retail locations throughout the greater Central Arkansas area. The company's long-standing reputation is built on a commitment to excellence, innovation, and continually raising the standards for quality and customer satisfaction. Their offerings range from exquisite floral arrangements to unique gifts and specialty home décor items, all curated to meet the highest standards of craftsmanship and aesthetic appeal. This dedication to quality and customer service has made Tipton & Hurst a trusted and beloved name within the community and beyond.

At Tipton & Hurst, the Bridal Registry Department Manager plays a crucial role in upholding the company’s tradition of excellence, particularly within the fine china and silverware segment at the Heights location. This full-time managerial position is tailored for an individual deeply knowledgeable about stylish, high-end luxury products and capable of guiding new brides and customers in selecting the finest tableware for their special occasions. The role demands a blend of retail sales expertise, trend awareness, and exceptional customer relationship skills in a dynamic, fast-paced retail environment. Beyond sales, the manager is responsible for overseeing staff recruitment, training, and overall team performance within the Bridal Registry Department. This includes maintaining product knowledge, ensuring inventory levels, managing sales transactions, and delivering top-tier customer service.

The Bridal Registry Department Manager at Tipton & Hurst also works in close collaboration with the Sales Manager overseeing the home and gift departments, sharing insights and efforts to meet and exceed departmental goals. Candidates for this position must demonstrate the ability to motivate and lead a team, manage multiple priorities efficiently, and uphold the pristine appearance and organization of the sales floor. The company values a positive attitude, excellent communication, and a passion for creating exceptional customer experiences. This role offers an opportunity to contribute to a historic brand known for quality and service, supported by a competitive compensation plan that includes medical, dental, vision, life insurance, paid time off, holidays, 401k retirement plans, and employee discounts. Tipton & Hurst is dedicated to fostering an inclusive workplace, offering equal employment opportunities without discrimination."

Job Requirements

  • High school diploma or equivalent
  • Previous retail management experience preferred
  • Ability to lift up to 30 pounds with ease
  • Flexibility to work in a fast-paced retail setting
  • Positive attitude and strong interpersonal skills
  • Ability to provide outstanding customer service
  • Willingness to work full time at the Heights location

Job Qualifications

  • Retail sales experience
  • Proven ability to motivate and lead a team
  • Excellent communication and customer service skills to interact with customers
  • Knowledge of fine china, silverware, and related tableware
  • Familiarity with point-of-sales systems
  • Ability to work in a fast-paced environment
  • Strong organizational skills

Job Duties

  • Manage staff by hiring, training, and onboarding and providing feedback
  • Maintain knowledge of the latest trends and styles
  • Able to identify quality materials and craftsmanship, as well as communicate the features and benefits to customers
  • Coordinate bridal registry and high value customer orders
  • Maintain the appearance of the sales floor including ordering of product and inventory
  • Process sales transactions using point-of-sales, handling cash, and credit card payments
  • Process returns and exchanges in a professional and efficient manner
  • Resolve customer complaints in a timely manner ensuring excellent customer service
  • Ensure products are properly priced and labeled
  • Collaborate with other team members to achieve departmental goals and in providing excellent customer service
  • Collaborate and assist the Sales Manager managing the home and gift departments

Job Criteria

Experience

Mid Level (3-7 years)


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