Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Employee assistance program
Job Description
Hy-Vee is a leading grocery store chain in the Midwestern United States known for its exceptional customer service and community-driven approach. With a strong commitment to quality, Hy-Vee offers a wide range of products and dining experiences, including in-store Market Grille restaurants. The company places great emphasis on fostering a positive work environment where employees are valued as the cornerstone of its success. At Hy-Vee, the motto "a helpful smile in every aisle" represents not just a slogan but a promise to customers, made possible by a motivated and engaged team dedicated to supporting each other and delivering outstanding service.
The Server position at Hy-Vee's Market Grille is a vital role that ensures customers receive prompt, efficient, and friendly service. As a Server, you will be responsible for taking and delivering food and beverage orders to patrons in a dining setting, ensuring accuracy and timeliness. This role requires a genuine passion for customer care, attention to detail, and the ability to thrive in a fast-paced environment. Servers act as the primary point of contact for diners, providing recommendations, answering menu-related questions, and creating an enjoyable dining experience. The job is non-exempt, emphasizing the importance of punctuality and adherence to company policies. With a focus on professionalism, customer satisfaction, and teamwork, this role is a perfect fit for individuals who enjoy interacting with people, have a growth mindset, and are committed to the Hy-Vee promise of friendly and helpful service at all times.
Key responsibilities include greeting customers warmly, taking accurate food and drink orders, delivering meals promptly, and ensuring customer needs are met throughout their visit. Servers also handle payment processing, maintain cleanliness in dining areas, and assist with secondary duties such as washing dishes and ordering supplies when necessary. The role demands good communication skills, the ability to follow instructions, attention to hygiene standards, and a willingness to learn about the menu items, including alcoholic beverages where applicable. Physical requirements include the ability to perform medium work, such as lifting up to 50 pounds and engaging in various physical activities like standing, walking, and reaching.
Hy-Vee provides a dynamic, team-oriented work environment that values professional growth and customer focus. Working as a Server at the Market Grille is an opportunity to develop valuable skills in hospitality, service excellence, and teamwork while contributing to a respected brand that prioritizes community and employee wellbeing. Candidates seeking a job where every interaction counts and where they can be part of a supportive and friendly team will find this role both rewarding and engaging. Employment with Hy-Vee is contingent upon successful completion of a pre-employment drug screen, reflecting the company's commitment to safety and integrity.
The Server position at Hy-Vee's Market Grille is a vital role that ensures customers receive prompt, efficient, and friendly service. As a Server, you will be responsible for taking and delivering food and beverage orders to patrons in a dining setting, ensuring accuracy and timeliness. This role requires a genuine passion for customer care, attention to detail, and the ability to thrive in a fast-paced environment. Servers act as the primary point of contact for diners, providing recommendations, answering menu-related questions, and creating an enjoyable dining experience. The job is non-exempt, emphasizing the importance of punctuality and adherence to company policies. With a focus on professionalism, customer satisfaction, and teamwork, this role is a perfect fit for individuals who enjoy interacting with people, have a growth mindset, and are committed to the Hy-Vee promise of friendly and helpful service at all times.
Key responsibilities include greeting customers warmly, taking accurate food and drink orders, delivering meals promptly, and ensuring customer needs are met throughout their visit. Servers also handle payment processing, maintain cleanliness in dining areas, and assist with secondary duties such as washing dishes and ordering supplies when necessary. The role demands good communication skills, the ability to follow instructions, attention to hygiene standards, and a willingness to learn about the menu items, including alcoholic beverages where applicable. Physical requirements include the ability to perform medium work, such as lifting up to 50 pounds and engaging in various physical activities like standing, walking, and reaching.
Hy-Vee provides a dynamic, team-oriented work environment that values professional growth and customer focus. Working as a Server at the Market Grille is an opportunity to develop valuable skills in hospitality, service excellence, and teamwork while contributing to a respected brand that prioritizes community and employee wellbeing. Candidates seeking a job where every interaction counts and where they can be part of a supportive and friendly team will find this role both rewarding and engaging. Employment with Hy-Vee is contingent upon successful completion of a pre-employment drug screen, reflecting the company's commitment to safety and integrity.
Job Requirements
- Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects
- Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision
- Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
Job Qualifications
- No education requirement
- 0 - 2 years of related work experience
- Ability to do simple addition and subtraction
- Copying figures, counting and recording
- Possess the ability to understand and follow verbal or demonstrated instructions
- Write identifying information
- Request supplies orally or in writing
Job Duties
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
- Makes an effort to learn customers’ names and to address them by name whenever possible
- Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to restaurant staff
- Prepare checks that itemize and total meal costs and sales taxes
- Take orders from patrons for food or beverages
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Clean tables or counters after patrons have finished dining
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress
- Adheres to company policies and individual store guidelines
- Reports to work when scheduled and on time
- Knowledgeable of all menu items, including bar (where applicable)
- Accurately reports tip income
- Washes dishes as necessary
- Orders product and supplies as necessary
- Performs other job related duties and special projects as required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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