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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $17.13
Work Schedule
Flexible
Benefits
Dental Insurance
Employee Discounts
Health Insurance
Opportunity for advancement
Training & development
Vision Insurance
Job Description
NW Hospitality Group is a dynamic and growing hospitality company known for its commitment to exceptional service and guest satisfaction in the restaurant industry. With a focus on creating memorable dining experiences, NW Hospitality Group operates a variety of contemporary restaurants that emphasize unique culinary offerings and attentive, personalized service. The group prides itself on maintaining a warm, professional atmosphere that meets high standards of quality and presentation. Both part-time and full-time employment opportunities are available, making it an attractive option for individuals seeking flexible schedules. Additionally, the company offers competitive benefits including health, dental, and vision insurance for qualifying... Show More
Job Requirements
- Must have exceptional grooming habits
- be able to work in a standing position for long periods of time up to 8 hours
- be able to communicate clearly and effectively in the predominant language(s) of our guests
- no previous restaurant experience required
- be able to manage multiple tasks in a fast-paced environment
- have basic knowledge of POS systems
- ability to handle guest inquiries politely and professionally
Job Qualifications
- No previous restaurant experience required
- must have exceptional grooming habits
- be able to communicate clearly and effectively in the predominant language(s) of guests
- have comprehensive knowledge of menu items and daily specials
- be skilled in phone etiquette and guest relations
- be able to manage multiple tasks efficiently
- possess basic POS system operation skills
Job Duties
- Maintain utmost grooming and wardrobe presentation as the first impression establishing the standard for the front of house
- maintain a clean and ambient restaurant with specific attention to lighting, music, curtains/shades, flowers and candles
- walk through dining room prior to service, ensuring the mise en place is completed
- warmly and confidently greet guests as they enter, giving full attention
- open the front door for guests entering or leaving the restaurant when possible
- answer phones using proper etiquette and maintain a calm and positive demeanor
- answer questions about the restaurant and provide directions, always finding answers for guests
- demonstrate comprehensive knowledge of menu including daily specials
- take to-go orders from ringing them in the POS system to packing and labeling
- manage online orders carefully, checking each before accepting
- remember and learn names of return guests and track guest information in reservation software
- assess flow of service and time tables accordingly
- manage waitlist and quote approximate wait times accurately
- upon seating, offer guests menu and water and inform them of server's name
- relay messages to servers and bus persons as needed, serving as communication hub
- ensure all tables receive prompt and accurate service, alerting management when needed
- occasionally assist servers with orders, food delivery, and clearing tables
- thank guests with genuine appreciation as they leave and invite them to return
- gauge guest satisfaction and relay comments to management
- attend, stock, and straighten restroom facilities throughout shift
- complete any other tasks or directives issued by manager timely and accurately
Job Criteria
Experience
No experience required
Job Location
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