Job Overview
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
This opportunity arises within a distinguished hospitality environment dedicated to delivering exceptional guest experiences. The establishment is renowned for providing guests with a luxurious and welcoming atmosphere, ensuring top-tier service that consistently exceeds expectations. Operating as a premier hotel that caters to a clientele seeking comfort, convenience, and personalized attention, the company fosters a culture of excellence and professionalism throughout its team. Employees benefit from working in a dynamic and supportive setting that values interpersonal skills, attention to detail, and proactive service delivery.
The role focuses on engaging directly with guests within the concierge lounge, providing a warm, hospitable presence that guarantees guests feel valued and supported from the moment they arrive. The Concierge Lounge Attendant is a vital link between guests and the hotel's various departments, facilitating seamless communication and follow-up on special requests or arrangements. This position demands a personable and resourceful individual capable of maintaining an inviting environment while promoting the hotel's amenities and attractions effectively. The role also requires upkeep of the lounge's cleanliness and organization throughout the shift, ensuring an immaculate presentation that reflects the hotel’s commitment to quality.
The ideal candidate will hold strong communication skills, both verbal and written, and exhibit a robust work ethic coupled with self-initiative. Proven customer service skills are essential, including the creativity and resourcefulness needed to address guest needs and offer tailored recommendations. Confidentiality with both guest and staff information is paramount, as is the ability to maintain excellent relationships across multiple teams within the hotel. Candidates must demonstrate an ability to focus on tasks despite frequent interruptions and complete assignments punctually.
Physical requirements include the ability to stand and walk for extended periods, with some duties involving physical cleaning and maintenance activities in the lounge. The role also involves standard office environment activities such as prolonged computer work, fine motor tasks like typing and operating office equipment, and occasional lifting or movement of items weighing between 10 and 25 pounds. Accommodation considerations are provided to support individuals with disabilities in meeting the essential job functions, underscoring a commitment to inclusivity and accessibility.
Overall, this position offers a comprehensive and fulfilling career path within a hotel setting where exemplary guest service and operational excellence converge. It invites candidates who are enthusiastic about hospitality and eager to contribute positively to a team-driven, guest-focused operation, underpinning the hotel’s mission to create memorable stays and long-lasting impressions.
The role focuses on engaging directly with guests within the concierge lounge, providing a warm, hospitable presence that guarantees guests feel valued and supported from the moment they arrive. The Concierge Lounge Attendant is a vital link between guests and the hotel's various departments, facilitating seamless communication and follow-up on special requests or arrangements. This position demands a personable and resourceful individual capable of maintaining an inviting environment while promoting the hotel's amenities and attractions effectively. The role also requires upkeep of the lounge's cleanliness and organization throughout the shift, ensuring an immaculate presentation that reflects the hotel’s commitment to quality.
The ideal candidate will hold strong communication skills, both verbal and written, and exhibit a robust work ethic coupled with self-initiative. Proven customer service skills are essential, including the creativity and resourcefulness needed to address guest needs and offer tailored recommendations. Confidentiality with both guest and staff information is paramount, as is the ability to maintain excellent relationships across multiple teams within the hotel. Candidates must demonstrate an ability to focus on tasks despite frequent interruptions and complete assignments punctually.
Physical requirements include the ability to stand and walk for extended periods, with some duties involving physical cleaning and maintenance activities in the lounge. The role also involves standard office environment activities such as prolonged computer work, fine motor tasks like typing and operating office equipment, and occasional lifting or movement of items weighing between 10 and 25 pounds. Accommodation considerations are provided to support individuals with disabilities in meeting the essential job functions, underscoring a commitment to inclusivity and accessibility.
Overall, this position offers a comprehensive and fulfilling career path within a hotel setting where exemplary guest service and operational excellence converge. It invites candidates who are enthusiastic about hospitality and eager to contribute positively to a team-driven, guest-focused operation, underpinning the hotel’s mission to create memorable stays and long-lasting impressions.
Job Requirements
- Ability to stand and walk for extended periods
- physical requirements including ability to work in a standard office environment
- prolonged periods of sitting at a desk and working on a computer for 6-8 hours a day
- occasional standing and walking throughout the workday
- frequent fine motor skills use of hands and fingers for keyboarding typing utilizing a mouse or trackpad writing and operating office equipment
- ability to communicate effectively verbally and in writing
- occasionally required to stand walk bend reach or carry items
- ability to lift and or move 10-25 pounds as needed e g files office supplies
- visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation
- ability to hear and participate in conversations and meetings use phone and or headset
- reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role
Job Qualifications
- Strong communication skills verbal and written
- proven customer service skills including ability to be resourceful and creative
- ability to maintain excellent relationships with staff and maintain staff and guest confidentiality
- ability to focus and maintain attention to tasks and complete work assignments on time despite frequent interruptions
Job Duties
- Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival
- act as a liaison between guests and hotel departments by making reservations and following up on special requests
- maintain an information file on hotel and local services and attractions and recommend them to guests
- suggestively sell hotel amenities and services
- clean concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning floors, furniture and surfaces
Job Criteria
Experience
No experience required
Job Location
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