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Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
This job opportunity is within the hospitality industry, specifically in a hotel setting, where the role focuses on delivering exceptional service to guests in the concierge lounge. The hotel is dedicated to providing a welcoming, comfortable, and luxurious environment that enhances the overall guest experience. The concierge lounge serves as a premium service area designed to cater to the specialized needs of hotel guests, offering personalized attention and a variety of conveniences to make their stay memorable and effortless.
In this role, you will play a pivotal part in shaping the first and lasting impressions guests have wh... Show More
In this role, you will play a pivotal part in shaping the first and lasting impressions guests have wh... Show More
Job Requirements
- Ability to stand and walk for extended periods of time
- High work ethic and self-initiative
Job Qualifications
- Strong communication skills verbal and written
- Proven customer service skills, including ability to be resourceful and creative
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Job Duties
- Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival
- Act as a liaison between guests and hotel departments by making reservations and following up on special requests
- Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services
- Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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