Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $26.30
Benefits
Health Insurance
401(k) Plan
Paid Time Off
Employee Discounts
Training and development programs
retirement savings plan
Workplace safety initiatives
Job Description
Residence Inn by Marriott, located at 199 N Louise St, Glendale, California, is a distinguished hotel brand under Marriott International, known for its dedication to providing comfortable and spacious suites equipped with full kitchens to accommodate the unique needs of long-stay business and leisure travelers. Residence Inn emphasizes a service culture that combines the comforts of home with exceptional customer service, ensuring guests enjoy a memorable and seamless experience throughout their entire stay. As part of Marriott International, Residence Inn benefits from being associated with one of the world's leading hospitality companies, known for its diverse portfolio of brands and commitment to inclusion, diversity, and equal opportunity employment. The company fosters a welcoming environment where the unique backgrounds and talents of its associates are deeply valued and celebrated. Marriott’s dedication to ensuring a safe work environment, professional conduct, and adherence to high-quality standards are pivotal elements that define its operations and work culture. The property upholds the vital principles of confidentiality, protection of assets, and consistent compliance with company policies, making it a trusted choice for professionals and guests alike.
The Guest Experience Specialist role at Residence Inn by Marriott is a full-time, non-management position offering an hourly wage of $26.30. This role goes beyond typical front desk responsibilities by placing a strong emphasis on creating a memorable guest experience that is unique and engaging. Guest Experience Specialists are empowered to proactively address and fulfill guest needs throughout the hotel’s main areas, adopting a "guest first" mindset that encourages initiative and hands-on involvement. This position entails managing a variety of operational tasks such as processing requests, completing reports, delivering quality meals, and informing guests about local attractions. Specialists ensure that every interaction is not just transactional but part of an overall hospitality experience that guests will remember. The role requires physical stamina, including standing, sitting, or walking for extended periods, as well as performing actions like lifting and moving objects weighing up to 25 pounds safely. Attention to professional appearance, communication, and workplace safety are essential to maintaining the standard of excellence expected by guests and the company. The ability to multitask effectively while maintaining a warm and approachable demeanor will contribute significantly to success in this role. By joining Residence Inn, an associate becomes part of a global team committed to delivering exceptional service for long-stay guests, supporting their comfort and well-being so they can thrive during prolonged visits.
The Guest Experience Specialist role at Residence Inn by Marriott is a full-time, non-management position offering an hourly wage of $26.30. This role goes beyond typical front desk responsibilities by placing a strong emphasis on creating a memorable guest experience that is unique and engaging. Guest Experience Specialists are empowered to proactively address and fulfill guest needs throughout the hotel’s main areas, adopting a "guest first" mindset that encourages initiative and hands-on involvement. This position entails managing a variety of operational tasks such as processing requests, completing reports, delivering quality meals, and informing guests about local attractions. Specialists ensure that every interaction is not just transactional but part of an overall hospitality experience that guests will remember. The role requires physical stamina, including standing, sitting, or walking for extended periods, as well as performing actions like lifting and moving objects weighing up to 25 pounds safely. Attention to professional appearance, communication, and workplace safety are essential to maintaining the standard of excellence expected by guests and the company. The ability to multitask effectively while maintaining a warm and approachable demeanor will contribute significantly to success in this role. By joining Residence Inn, an associate becomes part of a global team committed to delivering exceptional service for long-stay guests, supporting their comfort and well-being so they can thrive during prolonged visits.
Job Requirements
- High school diploma or G.E.D. equivalent
- No prior work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, or pull objects up to 25 pounds
- Willingness to follow company policies and procedures
- Commitment to maintaining confidentiality and professional communication
- Availability to work full-time
Job Qualifications
- High school diploma or G.E.D. equivalent
- Excellent interpersonal and communication skills
- Ability to manage multiple tasks efficiently
- Strong customer service orientation
- Capable of standing, sitting, or walking for extended periods
- Ability to lift and move objects weighing up to 25 pounds safely
- Friendly and approachable attitude
Job Duties
- Greet and welcome guests with a friendly and professional demeanor
- Assist guests with check-in and check-out processes efficiently
- Handle guest inquiries and resolve complaints to ensure customer satisfaction
- Provide information about hotel services, amenities, and local attractions
- Process operational needs such as room assignments and maintenance requests
- Deliver quality meals to guests as needed
- Complete reports and documentation related to guest services and daily operations
Job Criteria
Experience
No experience required
Job Location
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