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Breakfast Attendant

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $16.94
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Work Schedule

Flexible
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Benefits

hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Hampton Inn & Suites New Haven - South - West Haven is part of the MCR brand portfolio, representing one of the 148 premium-branded hotels operated by MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR has grown impressively to manage a $5.0 billion portfolio with more than 22,000 guestrooms across 37 states and 106 cities. Known for its innovation and excellence, MCR operates hotels under 9 Marriott brands and 8 Hilton brands, in addition to independent properties. The company holds prestigious recognitions such as Marriott Partnership Circle Awards and Hilton Legacy Awards, reflecting its commitment to superior hospitality standards.

The Hampton Inn & Suites New Haven - South - West Haven specifically exemplifies these values by providing guests with a clean, friendly, well-organized, and safe hotel environment. Located strategically to serve business and leisure travelers alike, this hotel ensures that guests experience comfort and consistency with every stay. The hotel prides itself on attentive guest relations, spotless cleanliness, high-quality products, and excellent teamwork among its staff.

The role on offer is the Breakfast Attendant position, essential for maintaining the exceptional guest experience that defines the Hampton Inn brand. This is a full-time role which emphasizes both customer service and operational excellence. As a Breakfast Attendant, the successful candidate will be responsible for maintaining cleanliness and hygiene standards in the breakfast area, ensuring food safety compliance, and managing buffet presentation consistently and thoroughly each morning. This role requires a genuine hospitality spirit, attention to detail, and the ability to multitask efficiently during busy breakfast periods. The position demands teamwork and communication skills, making it perfect for individuals who thrive in dynamic, guest-centric environments.

Apart from the core tasks of cleaning, setting up the breakfast buffet, and ensuring guest satisfaction, the Breakfast Attendant will engage with guests warmly, use guest names whenever possible, and respond to any guest concerns swiftly and professionally. The role also involves collaborating with colleagues to maintain an organized front and back of the house, supporting events held at the hotel, and participating actively in the hotel's commitment to consistent quality in service and appearance.

MCR offers numerous benefits to support its team members, including weekly pay, hotel discounts, paid time off, and health insurance options for full-time employees. Career progression opportunities are readily available within the company due to its expansive portfolio and commitment to internal mobility. The working schedule for this role may include varied hours, including weekends and holidays, showcasing the importance of flexibility and dedication in hospitality roles.

By joining Hampton Inn & Suites New Haven - South - West Haven as a Breakfast Attendant, candidates will become part of a highly regarded hospitality company that values innovation, guest satisfaction, and employee development. This is an excellent opportunity for those passionate about hospitality and seeking a rewarding career path with a reputable company that has earned accolades for operational excellence and guest experience.

Job Requirements

  • Must be 18 years of age or older
  • Willingness to work varied schedule including evenings, nights, weekends and holidays
  • Arrive and clock in on time for every shift worked
  • Clock in/out for breaks at designated times
  • Provide sufficient notice when calling out for scheduled shift
  • Able to stand or remain stationary for 3-4 hours at a time
  • Capable of bending, stooping, crouching, lifting and transporting up to 25 pounds
  • Ability to read, write, understand and communicate effectively in English

Job Qualifications

  • Experience in hospitality, service, consumer-facing franchise or related field preferred
  • Positive can-do attitude with willingness to learn
  • Ability to follow established guidelines and procedures
  • Effective listening and conflict resolution skills
  • Strong communication skills able to convey information clearly
  • Desire to provide excellent hospitality and guest service
  • Ability to work well under pressure and in fast-paced environment
  • Teamwork skills to collaborate and create a positive workplace

Job Duties

  • Greet guests happily upon arrival and throughout their stay with a smile
  • Use the guests' names whenever possible to ensure they feel welcomed
  • Maintain spotless cleanliness of breakfast room tables and buffet area
  • Set up breakfast buffet each morning according to hotel standards
  • Follow all food safety measures in compliance with local health codes
  • Keep buffet area well stocked and clean until the end of the breakfast period
  • Complete kitchen cleaning checklist after breakfast period
  • Communicate clearly and professionally with team members
  • Handle challenging guest situations with hospitality and a sense of urgency
  • Participate in hotel events and support group functions
  • Adhere to uniform and grooming standards at all times
  • Clock in and out for shifts and breaks punctually
  • Provide notice when unable to work scheduled shifts

Job Criteria

Experience

No experience required


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