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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.00 - $15.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Homewood Suites by Hilton Dallas/Allen is part of a premier hospitality brand that offers extended-stay lodging with the comfort and convenience of a home combined with the quality and reliability of the Hilton name. As a full-service hotel under the Hilton umbrella, Homewood Suites caters to travelers seeking a higher standard of accommodation for longer stays, featuring spacious suites, complimentary breakfast, and amenities designed for both business and leisure guests. Situated in the vibrant city of Allen, Texas, this hotel provides excellent access to local attractions, business districts, and transportation hubs, making it a preferred choice for extended travelers and... Show More
Job Requirements
- Must be 18 years of age or older
- Must work well in stressful, high-pressure situations
- Ability to stand or remain stationary for 3-4 hours at a time
- Ability to lift and transport food and beverage boxes up to 25 pounds
- Ability to bend, stoop, crouch, and perform physical tasks
- Ability to read, write, and communicate effectively in English
- Must be punctual and adhere to scheduled shifts and breaks
- Willingness to follow all food safety and cleanliness guidelines
- Provide sufficient notice when calling out for scheduled shifts
Job Qualifications
- Experience in hospitality, service, or consumer-facing franchise environments preferred
- Positive can-do attitude with willingness to learn
- Ability to understand and follow established guidelines and procedures
- Effective listening, conflict resolution, and communication skills
- Desire to provide excellent hospitality and guest service
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, weekends, and holidays
- Punctuality in clocking in and out for shifts and breaks
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests’ names whenever possible to ensure a warm welcome
- Work collaboratively to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Answer incoming calls with friendly, professional service
- Maintain cleanliness and organization in all workspaces
- Assist in cleaning guest rooms and public spaces when needed
- Greet guests warmly while performing cleaning duties
- Complete all operational checklists with 100% accuracy each shift
- Submit timely and accurate shift handover reports
- Wear a clean, approved uniform and maintain a professional appearance
- Communicate clearly, honestly, and professionally with team members
- Exhibit a can-do attitude and willingness to support various tasks
- Collaborate effectively to create a welcoming environment and positive workplace
- Clear and sanitize breakfast room tables promptly after each guest
- Set up breakfast buffet area according to hotel and brand specifications
- Clean the kitchen daily according to provided checklists
- Follow all food safety measures per local health codes and brand standards
- Ensure the breakfast buffet is well-stocked and clean during service period
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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