Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.81
Benefits
employee referral program with $500 to $1000 bonuses based on position
Free Monthly RTD EcoPass
Free onsite parking
discounts on various products and services including furniture and electronics
discounted hotel rates at Marriott and Sage managed hotels and restaurants
Medical insurance
Dental Insurance
Vision Insurance
401K Savings Plan
flex spending account for full-time employees
paid time off for vacation, sick days and holidays for full-time employees
supportive work environment encouraging growth and recognition
Job Description
The Springhill Suites Denver Downtown is a vibrant and contemporary hotel located in an energetic downtown setting. Known for its modern design and commitment to providing world-class service, this hotel offers spacious and stylish suites that prioritize guest comfort without compromising on aesthetics. As a part of the Springhill Suites brand, the Denver Downtown location stands out for its innovative approach to hospitality and business, serving guests with excellence and warmth. The hotel is also proud to be a teaching and learning site in partnership with Metro State University’s Hospitality Learning Center, where it actively mentors student interns, contributing to... Show More
Job Requirements
- high school diploma or equivalent
- at least three months experience in a similar food service role
- ability to stand continuously for entire shift and perform physical tasks such as lifting 20-40 lbs and pushing carts up to 100 lbs
- excellent multitasking skills and the ability to follow verbal and written instructions
- strong organizational skills and attention to detail in a busy environment
- ability to communicate clearly both verbally and in writing
- capable of handling stressful and emotional customer service situations with tact and professionalism
Job Qualifications
- high school education or equivalent
- previous experience in a similar position of 3 months or longer
- must have high school graduate level mathematical aptitude
- knowledgeable of safe food handling processes
- experience dealing directly with the public and basic customer service skills
- competent in oral and written English
- able to read written communications and handle paperwork processing
Job Duties
- be dependable and prompt, arriving on time and ready to work in a clean uniform and a nametag
- prepare breakfast food and beverage items and set out all hot and cold food items following all food safety regulations
- replenish all food and beverage items during the meal period, keeping all items fully stocked even until the last minute of service and ensuring safe temperatures
- keep all tables bussed and cleaned throughout breakfast and happy hour, ensuring dining area is vacuumed and tidy
- receive and unpack items from food vendors, date them, and pack according to safety standards practicing FIFO (First in, First out)
- greet guests as they arrive for breakfast and assist with service and coffee replenishment as needed
- build rapport with guests, solving problems when possible and reporting complaints or issues to management
- learn about hotel guests through conversations, aiming to learn three pieces of information about at least 10 guests daily
- pass on sales leads obtained during guest interactions to management
- create and maintain a pleasant presentation for breakfast
- maintain a clean breakfast area, store food, remove trash, and take it to dumpster as needed
- continuously look for cost-effective ways to improve breakfast appeal
- assist department with safety equipment and emergency procedures
- maintain a friendly, cheerful and courteous manner at all times
- perform other duties as assigned by management
Job Location
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