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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $24.75 - $37.00
Work Schedule
Weekend Shifts
Benefits
health benefits
401(k) Plan
Paid Time Off
Disability Benefits
Life insurance
critical illness insurance
accident insurance
Parental leave
critical caregiving leave
Discounts and savings
Commuter Benefits
Tuition Reimbursement
scholarships for dependent children
adoption reimbursement
Job Description
Wells Fargo is a leading financial services company with a strong global presence and a firm commitment to innovation, community empowerment, and customer success. As a longstanding pillar in the banking industry, Wells Fargo is known not only for providing comprehensive financial solutions but also for fostering a meaningful career environment where employees can thrive professionally and personally. The company is dedicated to supporting its workforce through competitive compensation, robust benefits, and programs that promote work-life balance and overall well-being. Recognized consistently as a top employer, Wells Fargo maintains a culture that celebrates diversity, encourages authentic self-expression, and empowers employees... Show More
Job Requirements
- Ability to work most Saturdays
- Meet CFPB qualification requirements for Loan Originators including financial responsibility, character, and background standards
- Comply with Wells Fargo policies and ongoing regulatory requirements
- Not eligible for Visa sponsorship
Job Qualifications
- 2 plus years of experience assessing and meeting customer needs or issue resolution
- 1 plus years of leadership experience
- Leadership skills including ability to build, develop, and motivate a diverse team
- Ability to provide strong customer service while listening and resolving complex issues
- Experience in customer service, operations, or financial services management in a high volume and fast-paced environment
- Ability to educate customers on technology and mobile banking options
- Ability to interact with integrity and professionalism
- Knowledge of banking laws and regulations
- Knowledge of retail compliance controls, risk management, and loss prevention
- Ability to work effectively under pressure, meet deadlines, and use critical thinking
- Relevant military experience including working with military protocol, personnel benefits management, or recruiting
- Cash handling experience
Job Duties
- Lead and supervise risk and operations of teller functions to deliver exceptional customer service and colleague experience
- Provide feedback and present ideas for improving customer service and related performance management
- Perform operational and customer support tasks
- Provide excellent customer service by engaging customers and building relationships
- Manage the schedule and daily operations of the teller line
- Make decisions and resolve issues related to teller line operations under direction of regional management
- Leverage interpretation of regulations, policy and procedures, and audit escalation
- Support customers and employees in resolving or escalating concerns
- Collaborate and consult with branch employees, colleagues, and managers
- Interact directly with customers
- Coach, motivate, and develop a diverse team of direct reports
- Manage allocation of people and financial resources for branch operations
- Mentor and guide talent development and assist in hiring talent
- Assist customers interested in dwelling secured products as a Loan Originator without taking applications or negotiating terms
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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