Branch Manager

National City, CA, USA|Travel

Job Overview

Compensation

Salary

Exact $80,000.00

Work Schedule

Standard Hours

Benefits

Bonus opportunities

Auto allowance

Phone expense reimbursement

Monthly profit-sharing

Vacation and Sick Leave

Holidays

401k with 401k match

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

short-term disability

long-term disability

hospitalization insurance

critical illness insurance

accident insurance

Pet insurance

Job Description

CERTEX USA, LLC, is a leading company specializing in rigging, mining, manufacturing, and construction sectors. Known for its commitment to quality and safety, CERTEX USA operates with a strong reputation for providing high-quality rigging equipment and solutions that support industrial and commercial operations across various regions. The company's dedication to superior customer service and compliance with rigorous industry standards positions it as a trusted partner in the rigging and wire rope industry. With ongoing growth and expansion, CERTEX USA continues to enhance its capabilities by investing in skilled professionals and fostering a dynamic work environment that encourages innovation and teamwork.

CERTEX USA is currently seeking an experienced and dynamic Branch Manager to lead their San Diego, California branch. This is a full-time position offering an annual salary of $80,000 with additional bonus opportunities, auto allowance, phone expense reimbursements, monthly profit-sharing, and a comprehensive benefits package including medical, dental, vision, life insurance, and more. The Branch Manager role is pivotal in the company’s success as it demands a strategic leader committed to driving operational excellence and business growth.

The Branch Manager will be responsible for overseeing daily branch operations and ensuring the efficient functioning of the facility while supporting and leading a motivated sales team. This includes managing all aspects of branch administration such as financial oversight, budgeting, operational planning, inventory control, and adherence to safety and quality standards, including managing and updating the ISO9001 quality control process system. The role requires someone who can effectively analyze key performance indicators (KPIs) and implement strategies designed to meet and exceed sales targets, profit margins, and overall business objectives.

A significant part of the position involves fostering a positive and team-oriented work culture by providing clear leadership, training, development opportunities, and coaching for staff. The Branch Manager is also expected to maintain strong relationships with key customers by ensuring customer satisfaction and addressing any concerns promptly. Safety remains a top priority, and the manager must ensure compliance with the company’s "Stop Work" policy and that the branch environment is safe, clean, and meets all relevant industry standards.

The role requires not just operational and financial acumen but also excellent interpersonal and communication skills to effectively lead a diverse team and liaise with customers and suppliers. Candidates suitable for this role will possess a minimum of two years managing business operations and supervising teams, with over five years of experience in rigging, mining, manufacturing, or construction industries. Educational qualifications include at least a high school diploma, with an associate degree or technical training preferred.

Working conditions primarily involve office and warehouse environments with the requirement to travel within the region for customer meetings and occasional training outside the region. Physical demands include prolonged periods of sitting and standing, ability to lift weights between 15-30 pounds, and working in variable environmental conditions with proper personal protective equipment (PPE).

In summary, this is an excellent leadership opportunity for a motivated individual to join a reputable company like CERTEX USA, where they will play a key role in shaping branch success and contributing to the company’s overall growth and commitment to safety and customer satisfaction.

Job Requirements

Pass pre-employment drug and alcohol screen and criminal background check
Be able to provide valid documentation to provide proof of citizenship in accordance with I-9 document
Display a professional and courteous attitude
Willing to travel to various work sites as required
Willing to work overtime, nights and weekends when necessary
Strictly adhere to safety requirements and procedures and comply with the Company’s Stop Work policy
Wear personal protective equipment (PPE) in designated operations and production areas as directed
Have the willingness to work in a team environment and assist co-workers and Supervisor with other duties as required

Job Qualifications

High school diploma, Associates degree or technical college training program preferred
Minimum 2 years of experience managing business operations and supervising a team
5+ years in rigging, mining, manufacturing or construction industry required
Experience managing budgets and P&L
Experience implementing safety policies and procedures with in-depth knowledge of safety standards and regulatory compliance within the rigging and wire rope sector preferred
Strong leadership and managerial skills
Basic knowledge of sales techniques, market trends, inventory management and business strategies within the industry
Proficiency in financial management, budgeting, and reporting
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Highly analytical, results-oriented, ability to multi-task, negotiate, and work in a fast-paced environment
Excellent written and oral communication skills

Job Duties

Provides strategic leadership to the branch, directing and coordinating all activities
Manage all aspects of branch administration, including financial management, budgeting and reporting
Develop and execute operational plans to achieve sales targets, profit margins and overall business objectives
Understand and manage operation performance to Key Performance Indicators targets and actual results
Manage the sales team, guiding and motivating them to reach and exceed sales targets while maintaining exceptional customer service
Oversee inventory control, ensuring appropriate stock levels and efficient supply chain management
Managing and updating our quality control process system ISO9001
Reviews orders received to ensure customer needs are met, following through on commitments of delivery of product or information required, and proper communication of information to customers and employees who are fulfilling the order
Meet with key customers on a regular basis to ensure that they are satisfied with our performance, to strengthen our relationship, and to develop strategies to ensure their future business
Take ownership of all customer concerns and complaints, addressing them promptly and ensuring that the customer is satisfied with the final resolution
Conduct monthly meetings with branch management team to ensure that everyone is working together to meet or exceed branch and company goals
Ensure that the branch facility is safe, clean, well-maintained, and meets industry standards, safety standards and company policies
Ensure that every member of the branch team receives the proper safety training and equipment applicable to their position
Develop and foster a culture of teamwork and trust
Responsible for hiring retention, performance reviews, training and development, coaching and corrective action