Branch Customer Service Representative - Lockport, IL

AAA The Auto Club Group (ACG) is a well-established and trusted brand with a legacy spanning over 100 years. As one of the largest AAA clubs in North America, ACG proudly serves over 14 million members across 14 states and 2 U.S. territories. The organization offers a wide array of services, including membership benefits, travel assistance, insurance products, and financial services through its renowned AAA, Meemic, and Fremont brands. AAA The Auto Club Group stands out not only for its comprehensive service offerings but also for its commitment to advancing technology and innovative products to enhance the member experience continually. At its core, ACG thrives on fostering an inclusive and welcoming work environment that celebrates diversity and collaborative teamwork, understanding that these elements contribute significantly to its strength and ongoing success.

The Branch Customer Service Representative position at ACG offers an exciting full-time career opportunity for individuals who are passionate about providing exceptional member service and contributing to the organization's growth. As the face of the branch, representatives play a crucial role in promoting ACG products and services, including memberships, travel packages, and some banking products. This position involves greeting and assisting members, handling transactions, generating leads, and supporting insurance and travel sales staff, especially during peak periods. The role demands strong interpersonal skills, attention to detail, and the ability to thrive in a fast-paced, high-volume environment. Employees will engage directly with members, responding to inquiries, resolving complaints, and enhancing member satisfaction through professionalism and efficient service.

Working at ACG offers a clear pathway for career development, with opportunities to advance into other branch positions such as Field Insurance Sales Agent or Travel Agent, as well as roles in call centers, automotive services, claims, underwriting, and more. The organization encourages personal growth through professional certification reimbursement programs, tuition assistance, and various development initiatives. The company’s compensation structure is competitive, with hourly wages ranging from $19.00 to $21.50 based on experience, accompanied by incentives and an annual performance-based bonus. Comprehensive benefits include medical, dental, and vision coverage, 401k match, paid parental leave, adoption assistance, paid time off, holidays, and exclusive employee discounts. For those seeking a rewarding career in a reputable and supportive environment, AAA The Auto Club Group offers a unique opportunity to build a career while making a meaningful impact on its extensive membership base.