Box Office and Event Manager - Orpheum Theatre

Legends Global is a prominent entertainment and venue management company known for overseeing some of the most popular and dynamic venues in the Wichita and Andover areas. The Orpheum Theatre, one of its flagship venues, is a historic and cultural hub for live performances, concerts, and special events. As part of Legends Global's commitment to delivering outstanding customer experiences, the company manages a range of services from ticketing and marketing to facility operations and event support. The Orpheum Theatre serves as a vibrant center for the performing arts, attracting diverse audiences and hosting a wide array of events that require efficient operational support and seamless box office management.

The role of Box Office Manager at the Orpheum Theatre is a key position responsible for overseeing day-of-show ticket sales and ensuring smooth box office operations. This position demands a hands-on manager who is highly organized, detail-oriented, and capable of coordinating various aspects of ticketing and event support. The Box Office Manager directs daily box office activities in accordance with the Box Office Manual, coordinating ticketing information for facility staff and working closely with event promoters to establish pricing and seating arrangements. The role includes monitoring ticket sales, managing inventory, preparing final box office reports, and ensuring compliance with accounting procedures. In addition to ticket sales, this position provides event marketing assistance, promotional outreach, and support for volunteer management and hospitality activities associated with the theatre’s events.

Supervisory responsibilities include overseeing part-time box office staff on event days, ensuring all personnel adhere to proper ticket-selling procedures and maintaining a high standard of customer service. The role requires proficiency in coordinating ticketing initiatives such as Groupons and special ticket programs, as well as the ability to prepare cash banks, manage deposits, and reconcile ticket sales accurately. The Box Office Manager also assists with marketing efforts, including social media content creation and mass email campaigns, contributing to the promotion of upcoming events at the theatre.

Candidates should possess excellent communication, organizational, and problem-solving skills. Knowledge of accounting and financial procedures is essential to carry out daily operations effectively. The ability to analyze data, supervise staff, and maintain productive relationships with clients and stakeholders is critical for success in this position. Flexibility is also necessary, as work hours may include daytime, evenings, weekends, and holidays depending on the event schedule. Professionalism, tact, diplomacy, and discretion are key attributes expected from the Box Office Manager to ensure the continued positive reputation of the Orpheum Theatre and Legends Global.

This full-time position offers an exciting opportunity to be part of a prestigious entertainment venue and a well-respected management company. While a bachelor’s degree is preferred, equivalent combinations of education and experience will be considered. Experience with the ProVenue Ticketing system is a plus but not required. The company supports equal opportunity employment and encourages candidates from diverse backgrounds to apply.

Working at Legends Global and the Orpheum Theatre means being part of a team dedicated to creating memorable experiences through live performances and exceptional customer service. This role is crucial in maintaining operational excellence and contributing to the theatre’s success.