Job Overview
Employment Type
Temporary
Part-time
Compensation
Hourly
Exact $17.13
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Professional development opportunities
inclusive work environment
Job Description
Ticketmaster, a division of Live Nation Entertainment, is a global leader in live event ticketing and services, renowned for revolutionizing how fans connect with their favorite artists, teams, and shows. Based in Tacoma, Washington, Ticketmaster is committed to delivering seamless and innovative ticket purchasing experiences to millions of fans worldwide. As part of the largest live entertainment company, Ticketmaster prides itself not only on selling tickets but on enriching lives through unforgettable live experiences. The company fosters a dynamic and inclusive work environment where passion for live entertainment, teamwork, and integrity are core values. Ticketmaster's vision is to connect people with the live events they love, ranging from music and pop culture to arts, theater, and family events, supported by accessible leadership and a diverse, enthusiastic team.
The role of Box Office Agent is a seasonal, part-time casual position based in Tacoma, Washington, reporting to the Box Office Manager within the Ticketmaster NA Support and Operations division. This role is ideal for individuals passionate about live entertainment and interested in being part of the live events industry. Box Office Agents play a crucial frontline role, assisting ticket purchasers with exceptional customer service and directly facilitating ticket sales at live events. The job requires flexibility, as working hours encompass evenings, weekends, and holidays, depending on event scheduling. Successful candidates will operate Ticketmaster’s Point of Sale system and other ticketing platforms such as Archtics and TM Host, handle transactions including cash and credit card processing, and manage ticket distribution including will-call orders.
Moreover, the Box Office Agent position demands strong organizational and communication skills, a detail-oriented approach, and the capacity to multitask effectively under pressure with minimal supervision. It also calls for a positive and service-oriented attitude, reflecting the company’s values of reliability, teamwork, integrity, and belonging. This role not only contributes to delivering exceptional live event experiences for fans but also offers opportunities to grow within a leading entertainment business dedicated to diversity and equal opportunity. The hourly wage starts at $17.13, subject to qualifications, skills, and market location. Joining Ticketmaster as a Box Office Agent means becoming part of an inspiring and supportive culture that values your authenticity, dedication, and enthusiasm for live events.
The role of Box Office Agent is a seasonal, part-time casual position based in Tacoma, Washington, reporting to the Box Office Manager within the Ticketmaster NA Support and Operations division. This role is ideal for individuals passionate about live entertainment and interested in being part of the live events industry. Box Office Agents play a crucial frontline role, assisting ticket purchasers with exceptional customer service and directly facilitating ticket sales at live events. The job requires flexibility, as working hours encompass evenings, weekends, and holidays, depending on event scheduling. Successful candidates will operate Ticketmaster’s Point of Sale system and other ticketing platforms such as Archtics and TM Host, handle transactions including cash and credit card processing, and manage ticket distribution including will-call orders.
Moreover, the Box Office Agent position demands strong organizational and communication skills, a detail-oriented approach, and the capacity to multitask effectively under pressure with minimal supervision. It also calls for a positive and service-oriented attitude, reflecting the company’s values of reliability, teamwork, integrity, and belonging. This role not only contributes to delivering exceptional live event experiences for fans but also offers opportunities to grow within a leading entertainment business dedicated to diversity and equal opportunity. The hourly wage starts at $17.13, subject to qualifications, skills, and market location. Joining Ticketmaster as a Box Office Agent means becoming part of an inspiring and supportive culture that values your authenticity, dedication, and enthusiasm for live events.
Job Requirements
- must be available for flexible working hours including evenings, weekends, and holidays
- ability to work under pressure and with minimal supervision
- strong communication skills
- basic understanding of ticketing systems
- previous customer service or sales experience
- preferred general office and cash handling experience
- commitment to upholding company values
Job Qualifications
- minimum of 1-year experience in sales and/or customer service
- general office and cash experience preferred
- strong verbal and written communication skills
- basic foundation and understanding of event ticketing
- ability to accommodate an extremely flexible and fluid work schedule
- service oriented with strong organizational skills
- detail-oriented with ability to multitask and juggle competing priorities
- passion for live events such as music, pop culture, arts, theatre, and family events
Job Duties
- providing exceptional front-line customer service to ticket purchasers
- conduct in-person ticket sales at the box office using the Ticketmaster Point of Sale system
- work with Archtics and TM Host systems regularly
- balance and account for cash and credit card receipts from sales transactions
- organize and distribute will-call tickets
- foster and maintain a positive attitude towards the company and its activities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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