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Job Overview
Employment Type
Part-time
Hourly
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Career development opportunities
inclusive work environment
Job Description
Legends Global is a premier global partner to some of the world's greatest live events, venues, and brands. This company specializes in delivering fully integrated premium services, managing its partners' brands through a white-label approach. With a network that spans 450 venues worldwide, Legends Global hosts about 20,000 events annually, welcoming approximately 165 million guests each year. The company's expertise covers all aspects of live events and venue management, including feasibility studies, consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue operations, content, and booking services.
The company’s culture is centered on respect, ambitious thinking, collaboration, and bold action. L... Show More
The company’s culture is centered on respect, ambitious thinking, collaboration, and bold action. L... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service or guest services experience preferred
- Ability to operate a computerized ticketing system
- Strong communication skills
- Availability to work irregular hours including nights, weekends, and holidays
- Reliable transportation
- Ability to stand and walk for extended periods
- Flexibility to adapt to last-minute changes
- Ability to navigate venue quickly
- Strong teamwork skills
Job Qualifications
- High school diploma or equivalent
- Previous customer service or guest services experience preferred
- Experience in live entertainment, sports, or hospitality settings is an asset
- Strong customer service orientation with a cheerful outlook
- Excellent verbal and interpersonal communication skills
- Ability to remain calm and adaptable in fast-paced, dynamic, or stressful situations
- Strong attention to detail and ability to anticipate guest needs
- Ability to work independently and exercise sound judgment
- Flexibility to adjust to last-minute changes and operational needs
- Proficiency with computers and tablets
- Ability to learn new systems quickly
- Bilingual skills (Spanish/English) are a plus but not required
- Strong teamwork and collaboration skills
- Ability to operate a computerized ticketing system and standard office equipment
- Knowledge of Ticketmaster Host and/or TM1 Sales is an asset, but training will be provided if needed
Job Duties
- Greet and assist all guests in a courteous, professional, and friendly manner
- Ensure guest needs are met by providing seating assistance and ticketing guidance
- Deliver a consistent, high-quality level of customer service at all times
- Proactively anticipate and address guest concerns, including ticket purchases, directions, event schedules, and general venue information
- Accurately distribute "Will Call" tickets and manage related guest inquiries
- Troubleshoot ticketing concerns quickly and professionally
- Provide assistance to guests both in person and over the phone
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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