Boutique - Boutique Operations Manager

Honolulu, HI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $62,000.00 - $70,900.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional development opportunities

flexible schedule

Job Description

Halekulani is a prestigious luxury hotel located on Waikiki Beach with a rich heritage spanning over 100 years. Known for its gracious hospitality, impeccable service, and exceptional cuisine, Halekulani stands as a beacon of cultural celebration and the embodiment of its core value, LEGACY. This renowned establishment not only offers guests an extraordinary experience through its world-class amenities but also inspires its employees to live the legacy through the "art of service." With a commitment to excellence, Halekulani maintains its position as a premier destination for discerning travelers seeking both relaxation and refined service.

The Manager role at Halekulani oversees the daily operations of the Halekulani Boutique, Halekulani Bakery Retail Section, and Halepuna Retail Corner. This leadership position is critical in ensuring excellence in service, sales performance, and brand presentation across all retail outlets. The Manager works closely with the Boutique Director and external retail consultants to support merchandise strategy, assortment planning, and performance optimization. This ensures alignment with the hotel's brand identity and financial objectives, contributing to a seamless and luxurious guest experience.

This role demands hands-on leadership, encompassing the supervision, coaching, and development of a high-performing retail team. The Manager champions a culture of accountability, service excellence, and continuous improvement while managing staffing, labor controls, inventory accuracy, loss prevention, and compliance with company policies. Operational efficiency and inventory integrity remain key focus areas, alongside maintaining impeccable visual merchandising standards that reflect the hotel's prestigious image.

The Manager also plays an essential role in analyzing sales trends and performance data, providing actionable recommendations to optimize product mix and assortment. The responsibilities extend to managing vendor relationships and purchase orders, monitoring boutique performance, and enforcing shrink control measures. Accuracy in inventory counts and timely submission of reports are crucial in supporting management's strategic decision-making processes.

Beyond operational oversight, the Manager ensures that the boutique’s ambiance remains inviting and pristine, maintaining visual order and cleanliness at all times. Exceptional customer service is a hallmark of the role, involving proactive assistance to guests and effective resolution of any concerns. Staff management responsibilities include ensuring compliance with brand standards, providing ongoing training, delivering regular performance feedback, and fostering a positive, engaged, and service-oriented team culture.

In summary, the Boutique Manager at Halekulani is a pivotal figure in upholding the hotel’s legacy of luxury and impeccable service by leading retail operations that complement the overall guest experience. This role requires not only retail and managerial expertise but also a passion for service excellence and an ability to nurture talent. The position is integral to sustaining Halekulani’s reputation as an iconic luxury hotel and ensuring that every guest interaction in the retail environments is memorable and aligned with the hotel’s distinguished standards.

Job Requirements

Minimum three years retail sales and/or customer service experience
minimum two years managerial or supervisory experience
high school diploma or equivalent vocational training certificate
liquor commission card
ability to anticipate guest needs
ensure familiarity with all hotel services and features
must be able to work without daily supervision
must be highly organized, detail oriented, and can multitask
ability to maintain positive customer and employee relations
ability to operate a point-of-sale system and manual procedures
knowledge in inventory taking and reconciliation
ability to resolve complaints and ensure customer and employee satisfaction
ability to work with others independently in a positive manner
must exhibit a poised and professional image
able to effectively communicate verbally and in writing
proficient in Microsoft Word and Excel, and POS

Job Qualifications

Minimum three years retail sales and/or customer service experience
minimum two years managerial or supervisory experience
high school diploma or equivalent vocational training certificate
ability to anticipate guest needs
ensure familiarity with all hotel services and features
must be able to work without daily supervision
must be highly organized, detail oriented, and can multitask
ability to maintain positive customer and employee relations
ability to operate a point-of-sale system and manual procedures
knowledge in inventory taking and reconciliation
ability to resolve complaints and ensure customer and employee satisfaction
ability to work with others independently in a positive manner
must exhibit a poised and professional image
able to effectively communicate verbally and in writing
proficient in Microsoft Word and Excel, and POS

Job Duties

Collaborate with the Boutique Director and external retail consultant to support merchandise selection, assortment planning, and seasonal buying strategies
place and manage vendor orders by accurately entering purchase information into the RetailPro system and preparing purchase orders
implement and maintain visual merchandising standards to ensure brand consistency and an engaging in-store presentation
maintain accurate POS and system records by updating product, pricing, and inventory information as needed
coordinate and process merchandise transfers between departments, ensuring accurate tracking and timely execution
deliver exceptional customer service by proactively assisting guests and effectively resolving concerns or issues
maintain boutique appearance and organization by ensuring cleanliness, visual order, and a well-organized sales floor at all times
analyze sales trends and performance data to provide recommendations that optimize product mix and assortment
monitor overall boutique performance, including sales results, inventory levels, shrink prevention, and operational efficiency
identify pricing discrepancies and take prompt corrective action to ensure accuracy and compliance
coordinate monthly physical inventories with Boutique Clerks and reconcile month-end inventory counts within the POS system
prepare and distribute basic sales, inventory, and performance reports to support management decision-making
oversee shrink control efforts, including monitoring cash overages, shortages, and adherence to loss prevention procedures
submit month-end inventory reports and all related documentation to the Assistant Controller in a timely and accurate manner
partner with Accounts Payable to ensure vendor invoices are reviewed and paid promptly
provide a monthly report of the top ten selling items to the Boutique Director and external retail consultant
ensure compliance with company policies and brand standards, and consistently uphold the Hotel's Service Standards and Vision Statement through staff performance and daily operations
supervise, coach, and motivate team members by providing ongoing training, regular performance feedback, and development opportunities, while fostering a positive, engaged, and service-focused team culture
manage staffing and labor controls by overseeing payroll, creating and maintaining schedules, and adjusting shifts as needed to meet operational needs and targeted labor percentages
perform all other duties as may be required or assigned