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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $62,000.00 - $70,900.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
flexible schedule
Job Description
Halekulani is a prestigious luxury hotel located on Waikiki Beach with a rich heritage spanning over 100 years. Known for its gracious hospitality, impeccable service, and exceptional cuisine, Halekulani stands as a beacon of cultural celebration and the embodiment of its core value, LEGACY. This renowned establishment not only offers guests an extraordinary experience through its world-class amenities but also inspires its employees to live the legacy through the "art of service." With a commitment to excellence, Halekulani maintains its position as a premier destination for discerning travelers seeking both relaxation and refined service.
The Manager role at Halekulani... Show More
The Manager role at Halekulani... Show More
Job Requirements
- Minimum three years retail sales and/or customer service experience
- minimum two years managerial or supervisory experience
- high school diploma or equivalent vocational training certificate
- liquor commission card
- ability to anticipate guest needs
- ensure familiarity with all hotel services and features
- must be able to work without daily supervision
- must be highly organized, detail oriented, and can multitask
- ability to maintain positive customer and employee relations
- ability to operate a point-of-sale system and manual procedures
- knowledge in inventory taking and reconciliation
- ability to resolve complaints and ensure customer and employee satisfaction
- ability to work with others independently in a positive manner
- must exhibit a poised and professional image
- able to effectively communicate verbally and in writing
- proficient in Microsoft Word and Excel, and POS
Job Qualifications
- Minimum three years retail sales and/or customer service experience
- minimum two years managerial or supervisory experience
- high school diploma or equivalent vocational training certificate
- ability to anticipate guest needs
- ensure familiarity with all hotel services and features
- must be able to work without daily supervision
- must be highly organized, detail oriented, and can multitask
- ability to maintain positive customer and employee relations
- ability to operate a point-of-sale system and manual procedures
- knowledge in inventory taking and reconciliation
- ability to resolve complaints and ensure customer and employee satisfaction
- ability to work with others independently in a positive manner
- must exhibit a poised and professional image
- able to effectively communicate verbally and in writing
- proficient in Microsoft Word and Excel, and POS
Job Duties
- Collaborate with the Boutique Director and external retail consultant to support merchandise selection, assortment planning, and seasonal buying strategies
- place and manage vendor orders by accurately entering purchase information into the RetailPro system and preparing purchase orders
- implement and maintain visual merchandising standards to ensure brand consistency and an engaging in-store presentation
- maintain accurate POS and system records by updating product, pricing, and inventory information as needed
- coordinate and process merchandise transfers between departments, ensuring accurate tracking and timely execution
- deliver exceptional customer service by proactively assisting guests and effectively resolving concerns or issues
- maintain boutique appearance and organization by ensuring cleanliness, visual order, and a well-organized sales floor at all times
- analyze sales trends and performance data to provide recommendations that optimize product mix and assortment
- monitor overall boutique performance, including sales results, inventory levels, shrink prevention, and operational efficiency
- identify pricing discrepancies and take prompt corrective action to ensure accuracy and compliance
- coordinate monthly physical inventories with Boutique Clerks and reconcile month-end inventory counts within the POS system
- prepare and distribute basic sales, inventory, and performance reports to support management decision-making
- oversee shrink control efforts, including monitoring cash overages, shortages, and adherence to loss prevention procedures
- submit month-end inventory reports and all related documentation to the Assistant Controller in a timely and accurate manner
- partner with Accounts Payable to ensure vendor invoices are reviewed and paid promptly
- provide a monthly report of the top ten selling items to the Boutique Director and external retail consultant
- ensure compliance with company policies and brand standards, and consistently uphold the Hotel's Service Standards and Vision Statement through staff performance and daily operations
- supervise, coach, and motivate team members by providing ongoing training, regular performance feedback, and development opportunities, while fostering a positive, engaged, and service-focused team culture
- manage staffing and labor controls by overseeing payroll, creating and maintaining schedules, and adjusting shifts as needed to meet operational needs and targeted labor percentages
- perform all other duties as may be required or assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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