Job Overview
Employment Type
Full-time
Compensation
Salary
Range $62,000.00 - $70,900.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Employee assistance program
Job Description
Halekulani is a legendary luxury hotel located in Waikiki Beach, Hawaii, renowned for its gracious hospitality, impeccable service, and unparalleled cuisine. For over 100 years, Halekulani has welcomed visitors from around the world, living by its core value of LEGACY to celebrate and honor its rich cultural history. The hotel stands as a symbol of sophistication and tradition, dedicated to providing guests with an exceptional experience that embodies the "art of service." Alongside its sister property, Halepuna Waikiki, Halekulani continually strives to uphold its esteemed brand reputation through unmatched service standards and employee dedication. The establishments collectively represent a pinnacle of excellence in the luxury hospitality industry with a commitment to quality, cultural respect, and continuous innovation.
The role of Manager for the Halekulani Boutique, Halekulani Bakery Retail Section, and Halepuna Retail Corner is a vital leadership position responsible for overseeing and directing the daily operations of these retail outlets. This position ensures operational efficiency, sales growth, visual merchandising excellence, and the delivery of an exceptional luxury guest experience. The Manager collaborates closely with the Boutique Director and external retail consultants to implement merchandise strategies, develop assortment plans, and optimize performance in alignment with the brand’s identity and financial goals. In addition to hands-on leadership, this role focuses on supervising, coaching, and developing a talented retail team to foster a culture of accountability, exceptional service, and continuous improvement.
This position holds significant responsibility for staffing management, labor cost control, inventory accuracy, loss prevention, and compliance with company policies and brand standards. The Manager must maintain the integrity of inventory, ensure seamless vendor relations, and handle purchasing functions using retail management systems. Furthermore, the role requires overseeing the retail environment's appearance and cleanliness, ensuring the boutique presents a visually appealing and brand-consistent image to guests. The ideal candidate will be highly organized, detail-oriented, and capable of multitasking effectively without daily supervision. Proficiency in point-of-sale systems, inventory management, and retail operations is essential, alongside strong interpersonal skills to resolve guest concerns and elevate customer satisfaction consistently.
As part of the Halekulani team, the Manager will play an instrumental role in cultivating an upscale shopping experience that complements the hotel’s prestigious reputation. The position also requires participating in trade shows, managing vendor relationships, and producing sales and inventory reports to guide strategic decision-making. Halekulani offers a work environment that encourages collaboration, respect for cultural heritage, and dedication to service excellence. This opportunity is perfect for a retail professional eager to lead in a luxury hospitality setting, contributing to a celebrated legacy while advancing their career with a prestigious and historic hotel brand.
The role of Manager for the Halekulani Boutique, Halekulani Bakery Retail Section, and Halepuna Retail Corner is a vital leadership position responsible for overseeing and directing the daily operations of these retail outlets. This position ensures operational efficiency, sales growth, visual merchandising excellence, and the delivery of an exceptional luxury guest experience. The Manager collaborates closely with the Boutique Director and external retail consultants to implement merchandise strategies, develop assortment plans, and optimize performance in alignment with the brand’s identity and financial goals. In addition to hands-on leadership, this role focuses on supervising, coaching, and developing a talented retail team to foster a culture of accountability, exceptional service, and continuous improvement.
This position holds significant responsibility for staffing management, labor cost control, inventory accuracy, loss prevention, and compliance with company policies and brand standards. The Manager must maintain the integrity of inventory, ensure seamless vendor relations, and handle purchasing functions using retail management systems. Furthermore, the role requires overseeing the retail environment's appearance and cleanliness, ensuring the boutique presents a visually appealing and brand-consistent image to guests. The ideal candidate will be highly organized, detail-oriented, and capable of multitasking effectively without daily supervision. Proficiency in point-of-sale systems, inventory management, and retail operations is essential, alongside strong interpersonal skills to resolve guest concerns and elevate customer satisfaction consistently.
As part of the Halekulani team, the Manager will play an instrumental role in cultivating an upscale shopping experience that complements the hotel’s prestigious reputation. The position also requires participating in trade shows, managing vendor relationships, and producing sales and inventory reports to guide strategic decision-making. Halekulani offers a work environment that encourages collaboration, respect for cultural heritage, and dedication to service excellence. This opportunity is perfect for a retail professional eager to lead in a luxury hospitality setting, contributing to a celebrated legacy while advancing their career with a prestigious and historic hotel brand.
Job Requirements
- Minimum three years retail sales and/or customer service experience
- Minimum two years managerial or supervisory experience
- High school diploma or equivalent vocational training certificate
- Liquor Commission Card
- Ability to anticipate guest needs and respond promptly
- Familiarity with all hotel services and features
- Ability to work without daily supervision
- Highly organized, detail oriented, and multitasking capability
- Ability to maintain positive customer and employee relations
- Ability to operate point-of-sale system and manual procedures
- Knowledge in inventory taking and reconciliation
- Ability to resolve complaints ensuring satisfaction
- Ability to work independently and positively with others
- Poised and professional image
- Effective verbal and written communication skills
- Proficiency in Microsoft Word, Excel, and POS
Job Qualifications
- Minimum three years retail sales and/or customer service experience
- Minimum two years managerial or supervisory experience
- High school diploma or equivalent vocational training certificate
- Knowledge of inventory taking and reconciliation
- Ability to operate point-of-sale systems and manual procedures
- Proficient in Microsoft Word and Excel
- Strong verbal and written communication skills
- Ability to work independently with high organization and multitasking skills
- Experience in coaching and motivating retail teams
- Familiarity with luxury brand standards and guest service excellence
Job Duties
- Collaborate with the Boutique Director and external retail consultant to support merchandise selection, assortment planning, and seasonal buying strategies
- Oversee the buying process and maintain vendor relationships in the absence of the retail consultant
- Place and manage vendor orders using RetailPro system and prepare purchase orders
- Implement and maintain visual merchandising standards for brand consistency
- Maintain accurate POS and system records by updating product, pricing, and inventory information
- Coordinate and process merchandise transfers between departments efficiently
- Deliver exceptional customer service by assisting guests and resolving concerns
- Maintain boutique appearance and organization through cleanliness and visual order
- Analyze sales trends and performance to recommend product mix optimization
- Monitor boutique performance including sales results, inventory levels, shrink prevention, and operational efficiency
- Identify and correct pricing discrepancies promptly
- Coordinate monthly physical inventories and reconcile POS inventory counts
- Prepare and distribute sales, inventory, and performance reports
- Oversee shrink control and loss prevention efforts
- Submit accurate month-end inventory reports to Assistant Controller
- Work with Accounts Payable to ensure timely vendor invoice payments
- Provide monthly reports of top selling items to the Boutique Director and retail consultant
- Ensure staff compliance with company policies and brand standards
- Supervise, coach, and motivate retail team with ongoing training and performance feedback
- Manage staffing, labor controls, payroll, and scheduling
- Perform additional duties as assigned or required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
