Job Overview
Compensation
Salary
Range $62,000.00 - $70,900.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional development opportunities
Job Description
Halekulani is a prestigious luxury hotel located in the heart of Waikiki Beach, Hawaii, that has been a symbol of elegant hospitality and cultural legacy for over 100 years. Known for its commitment to impeccable service, refined cuisine, and a warm welcoming environment, Halekulani is deeply rooted in the tradition and spirit of aloha. The hotel not only honors its historical significance but also continuously strives to deliver exceptional experiences for its guests through a dedicated team adhering to its core value of LEGACY. This value reflects the hotel’s dedication to celebrating cultural history while embracing modern hospitality standards. Halekulani, together with its sister property Halepuna Waikiki, offers an unparalleled blend of luxury services, making it a sought-after destination for discerning travelers from around the world.
The Boutique Manager position at Halekulani embodies this tradition by overseeing and directing the daily retail operations of the Halekulani Boutique, Halekulani Bakery Retail Section, and the Halepuna Retail Corner. This role is vital in maintaining the hotel’s luxury brand reputation by ensuring excellence in service, sales performance, and brand presentation. The Manager plays a key role in creating a memorable and refined guest experience, aligning retail strategies with the broader objectives of the hotel’s brand identity and financial goals. This position involves close collaboration with the Boutique Director as well as external retail consultants to optimize merchandise assortments, support buying strategies, and ensure that retail operations perform efficiently with accuracy in inventory and adherence to visual merchandising standards.
The role requires hands-on leadership skills, including supervising, coaching, and developing a high-performing retail team focused on accountability, service excellence, and continuous improvement. The Manager is responsible for staffing, labor cost control, inventory management, loss prevention, and compliance with company policies. Retail operations at Halekulani necessitate a balance of strategic planning and daily operational oversight to ensure that merchandise selection meets guest expectations while fostering an engaging and inviting sales environment. This includes responsibilities such as vendor relationship management, attending trade shows, pricing and inventory accuracy, sales analysis, and employee performance management.
This full-time role requires a candidate with experience in retail management, exceptional organizational skills, and the ability to multitask effectively. The ideal candidate should be detail-oriented, professional, and capable of maintaining a poised image while delivering positive customer interactions. The Manager will work closely with multiple hotel departments and uphold the hotel’s renowned service standards to ensure that guests receive superior service in every retail interaction. The position also demands flexibility in schedule, including availability on weekends and holidays, to meet operational needs. Halekulani prides itself as an Equal Opportunity Employer, fostering a diverse and inclusive workplace where all employees can thrive and contribute to the legendary legacy of the brand.
The Boutique Manager position at Halekulani embodies this tradition by overseeing and directing the daily retail operations of the Halekulani Boutique, Halekulani Bakery Retail Section, and the Halepuna Retail Corner. This role is vital in maintaining the hotel’s luxury brand reputation by ensuring excellence in service, sales performance, and brand presentation. The Manager plays a key role in creating a memorable and refined guest experience, aligning retail strategies with the broader objectives of the hotel’s brand identity and financial goals. This position involves close collaboration with the Boutique Director as well as external retail consultants to optimize merchandise assortments, support buying strategies, and ensure that retail operations perform efficiently with accuracy in inventory and adherence to visual merchandising standards.
The role requires hands-on leadership skills, including supervising, coaching, and developing a high-performing retail team focused on accountability, service excellence, and continuous improvement. The Manager is responsible for staffing, labor cost control, inventory management, loss prevention, and compliance with company policies. Retail operations at Halekulani necessitate a balance of strategic planning and daily operational oversight to ensure that merchandise selection meets guest expectations while fostering an engaging and inviting sales environment. This includes responsibilities such as vendor relationship management, attending trade shows, pricing and inventory accuracy, sales analysis, and employee performance management.
This full-time role requires a candidate with experience in retail management, exceptional organizational skills, and the ability to multitask effectively. The ideal candidate should be detail-oriented, professional, and capable of maintaining a poised image while delivering positive customer interactions. The Manager will work closely with multiple hotel departments and uphold the hotel’s renowned service standards to ensure that guests receive superior service in every retail interaction. The position also demands flexibility in schedule, including availability on weekends and holidays, to meet operational needs. Halekulani prides itself as an Equal Opportunity Employer, fostering a diverse and inclusive workplace where all employees can thrive and contribute to the legendary legacy of the brand.
Job Requirements
- High school diploma or equivalent vocational training certificate
- Minimum three years of retail sales and/or customer service experience
- Minimum two years of managerial or supervisory experience
- Liquor Commission Card
- Ability to operate point-of-sale systems
- Proficient in Microsoft Word and Excel
- Strong organizational and multitasking skills
- Ability to maintain positive customer and employee relations
- Knowledge of inventory taking and reconciliation
- Ability to work without daily supervision
- Excellent verbal and written communication skills
- Ability to work flexible schedules including weekends and holidays
- Ability to resolve complaints and ensure customer satisfaction
Job Qualifications
- Minimum three years retail sales or customer service experience
- Minimum two years managerial or supervisory experience
- High school diploma or equivalent vocational training
- Ability to operate POS systems and perform inventory reconciliation
- Proficient in Microsoft Word and Excel
- Strong communication skills both verbal and written
- Ability to anticipate and respond to guest needs effectively
- Demonstrated leadership and team development skills
- Knowledge of loss prevention and inventory control practices
- Ability to multitask and maintain a professional image
- Experience in visual merchandising standards
- Familiarity with retail financial reporting and analysis
Job Duties
- Collaborate with the Boutique Director and retail consultants on merchandise selection and seasonal buying strategies
- Oversee the buying process and maintain vendor relationships
- Attend trade shows as needed
- Place and manage vendor orders using RetailPro software
- Implement visual merchandising standards to maintain brand consistency
- Update POS system with accurate product, pricing, and inventory information
- Coordinate merchandise transfers between departments
- Deliver exceptional customer service and resolve guest concerns promptly
- Maintain boutique appearance and organization
- Analyze sales trends and optimize product assortment
- Monitor inventory levels, shrink prevention, and operational efficiency
- Identify and correct pricing discrepancies
- Conduct monthly physical inventories and reconcile POS records
- Prepare sales and inventory performance reports
- Oversee shrink control and loss prevention efforts
- Submit inventory reports timely to the Assistant Controller
- Collaborate with Accounts Payable for vendor invoice processing
- Report top-selling items monthly to management
- Ensure compliance with company policies and uphold brand standards
- Supervise and motivate retail staff with training and performance feedback
- Manage staffing schedules and labor costs
- Perform additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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