Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $97,000.00
Work Schedule
Day Shifts
Benefits
401(k)
Dental Insurance
Health Insurance
Life insurance
Paid Time Off
Retirement Plan
Tuition Reimbursement
Vision Insurance
Job Description
Swissport is a global leader in aviation services, providing an extensive range of ground handling, cargo handling, and passenger services to over 300 million passengers annually. As a trusted partner in the aviation industry, Swissport is dedicated to enhancing the customer experience by delivering consistent and tailor-made solutions worldwide. The company operates in more than 300 airports globally, focusing on safety, efficiency, and exceptional service delivery.
Swissport is renowned not only for its operational excellence but also for its commitment to its people. The company’s core values—Show You Care, Do the Right Things, and Win as a Team—define its approach to business and its workplace culture, fostering an environment where employees are empowered and respected. Swissport's comprehensive services include operating over 50 airport lounges under the brand Aspire Lounges, designed to provide travelers with a premium pre-flight experience. Aspire Lounges offer a tranquil retreat from the bustling airport environment with amenities such as comfortable seating, complimentary food and beverages, full bars, robust WiFi, showers, dedicated business areas, and more. These lounges operate 365 days a year, ensuring passengers enjoy a superior experience regardless of their travel schedule.
The current opportunity at Swissport is for a full-time Lounge Manager position with a competitive annual salary of $97,000. This role is essential in ensuring the smooth day-to-day operation of the Aspire Lounges. As a Lounge Manager, you will be responsible for delivering an outstanding guest experience by directing all aspects of lounge operations including staffing, profit and loss management, and maintaining operational standards. This role requires a proactive leader who can effectively manage and support team members, optimize service delivery, and handle guest interactions to resolve any concerns that may arise.
In this position, the Lounge Manager acts as a pivotal figure in driving quality, health, safety, and environmental standards at the station to minimize employee injuries, and prevent aircraft and equipment damage. You will oversee staffing plans to guarantee adequately skilled team members are available to meet service demands and uphold Swissport's reputation for excellence. Leadership development is another critical aspect of this role, where you will identify high-potential employees and managers and provide ongoing coaching and feedback to prepare them for future leadership roles.
Additionally, the Lounge Manager is tasked with fulfilling all financial and administrative responsibilities, including payroll processing and budget management. Cultivating robust relationships with suppliers, airport authorities, and business partners enhances operational effectiveness and opens opportunities to drive traffic, sales, and return visits under a strong 4-wall mentality. The commitment to a discrimination-free, safe, and clean environment aligns with both legal and company standards, underscoring Swissport's dedication to employee and guest wellbeing.
This position requires candidates to pass TSA and FBI background checks, possess a minimum of five years of progressive management experience in a restaurant or retail setting, and demonstrate a strong business acumen with financial management capabilities. The ability to perform physically demanding tasks such as walking, standing for extended periods, bending, and lifting up to 30 lbs is essential. Fluency in English reading and writing are also required for successful communication and documentation.
Swissport also offers a comprehensive benefits package that includes 401(k) matching, health insurance, dental and vision coverage, life insurance, paid time off, retirement plans, and tuition reimbursement. These benefits reflect Swissport’s commitment to supporting the health, education, and financial security of its employees.
By joining Swissport, you become part of a diverse and inclusive team that values equal opportunity and fosters a workplace where everyone feels respected and empowered. Swissport's mission to connect the world of aviation creates a dynamic and rewarding work environment for those passionate about delivering exceptional service in a fast-paced industry. Visit Swissport’s career website to learn more about life at Swissport and be part of an industry-leading company dedicated to innovation, integrity, and excellence in aviation services.
Swissport is renowned not only for its operational excellence but also for its commitment to its people. The company’s core values—Show You Care, Do the Right Things, and Win as a Team—define its approach to business and its workplace culture, fostering an environment where employees are empowered and respected. Swissport's comprehensive services include operating over 50 airport lounges under the brand Aspire Lounges, designed to provide travelers with a premium pre-flight experience. Aspire Lounges offer a tranquil retreat from the bustling airport environment with amenities such as comfortable seating, complimentary food and beverages, full bars, robust WiFi, showers, dedicated business areas, and more. These lounges operate 365 days a year, ensuring passengers enjoy a superior experience regardless of their travel schedule.
The current opportunity at Swissport is for a full-time Lounge Manager position with a competitive annual salary of $97,000. This role is essential in ensuring the smooth day-to-day operation of the Aspire Lounges. As a Lounge Manager, you will be responsible for delivering an outstanding guest experience by directing all aspects of lounge operations including staffing, profit and loss management, and maintaining operational standards. This role requires a proactive leader who can effectively manage and support team members, optimize service delivery, and handle guest interactions to resolve any concerns that may arise.
In this position, the Lounge Manager acts as a pivotal figure in driving quality, health, safety, and environmental standards at the station to minimize employee injuries, and prevent aircraft and equipment damage. You will oversee staffing plans to guarantee adequately skilled team members are available to meet service demands and uphold Swissport's reputation for excellence. Leadership development is another critical aspect of this role, where you will identify high-potential employees and managers and provide ongoing coaching and feedback to prepare them for future leadership roles.
Additionally, the Lounge Manager is tasked with fulfilling all financial and administrative responsibilities, including payroll processing and budget management. Cultivating robust relationships with suppliers, airport authorities, and business partners enhances operational effectiveness and opens opportunities to drive traffic, sales, and return visits under a strong 4-wall mentality. The commitment to a discrimination-free, safe, and clean environment aligns with both legal and company standards, underscoring Swissport's dedication to employee and guest wellbeing.
This position requires candidates to pass TSA and FBI background checks, possess a minimum of five years of progressive management experience in a restaurant or retail setting, and demonstrate a strong business acumen with financial management capabilities. The ability to perform physically demanding tasks such as walking, standing for extended periods, bending, and lifting up to 30 lbs is essential. Fluency in English reading and writing are also required for successful communication and documentation.
Swissport also offers a comprehensive benefits package that includes 401(k) matching, health insurance, dental and vision coverage, life insurance, paid time off, retirement plans, and tuition reimbursement. These benefits reflect Swissport’s commitment to supporting the health, education, and financial security of its employees.
By joining Swissport, you become part of a diverse and inclusive team that values equal opportunity and fosters a workplace where everyone feels respected and empowered. Swissport's mission to connect the world of aviation creates a dynamic and rewarding work environment for those passionate about delivering exceptional service in a fast-paced industry. Visit Swissport’s career website to learn more about life at Swissport and be part of an industry-leading company dedicated to innovation, integrity, and excellence in aviation services.
Job Requirements
- Must be able to pass TSA and FBI background checks
- Minimum 5 years of progressive management experience in restaurant or retail
- Ability to perform all functions for all hourly positions
- Must be able to walk and stand during entire shift
- Frequent bending and stooping required
- Must be able to lift up to 30 lbs
- Must be able to read and write English
Job Qualifications
- Minimum 5 years of progressive management experience in restaurant or retail
- Possess business acumen and ability to manage profit and loss, budgets, financial projections, and analysis
- Must be capable of performing all functions for all hourly positions
- Ability to read and write English
- Demonstrated leadership skills with ability to coach and develop team members
- Strong interpersonal and communication skills
- Experience working in a fast-paced customer service environment
Job Duties
- Responsible for quality, health, safety, and environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage
- Manage all day-to-day lounge operations with a focus on delivering a great guest experience and speed of service
- Directly supervise and support all hourly team members
- Manage all profit and loss centers
- Frequently interact with guests
- follow up on any issues and complaints to ensure guest satisfaction
- Determine current and future staffing needs in the lounge to ensure an adequate number of talented team members
- Identify and develop high potential team members and managers by providing ongoing feedback, coaching, and development
- Complete all financial and personnel/payroll related administrative duties accurately and timely
- Build and cultivate strong relationships with suppliers, partners, and airport administration
- Identify opportunities to drive sales, traffic, and return visits with a 4-wall mentality
- Create a safe, clean, and discrimination-free environment by ensuring all legal and company standards are met
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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