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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $97,000.00
Work Schedule
Day Shifts
Benefits
401(k)
Dental Insurance
Health Insurance
Life insurance
Paid Time Off
Retirement Plan
Tuition Reimbursement
Vision Insurance
Job Description
Swissport is a global leader in aviation services, providing an extensive range of ground handling, cargo handling, and passenger services to over 300 million passengers annually. As a trusted partner in the aviation industry, Swissport is dedicated to enhancing the customer experience by delivering consistent and tailor-made solutions worldwide. The company operates in more than 300 airports globally, focusing on safety, efficiency, and exceptional service delivery.
Swissport is renowned not only for its operational excellence but also for its commitment to its people. The company’s core values—Show You Care, Do the Right Things, and Win as a Team—define it... Show More
Swissport is renowned not only for its operational excellence but also for its commitment to its people. The company’s core values—Show You Care, Do the Right Things, and Win as a Team—define it... Show More
Job Requirements
- Must be able to pass TSA and FBI background checks
- Minimum 5 years of progressive management experience in restaurant or retail
- Ability to perform all functions for all hourly positions
- Must be able to walk and stand during entire shift
- Frequent bending and stooping required
- Must be able to lift up to 30 lbs
- Must be able to read and write English
Job Qualifications
- Minimum 5 years of progressive management experience in restaurant or retail
- Possess business acumen and ability to manage profit and loss, budgets, financial projections, and analysis
- Must be capable of performing all functions for all hourly positions
- Ability to read and write English
- Demonstrated leadership skills with ability to coach and develop team members
- Strong interpersonal and communication skills
- Experience working in a fast-paced customer service environment
Job Duties
- Responsible for quality, health, safety, and environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage
- Manage all day-to-day lounge operations with a focus on delivering a great guest experience and speed of service
- Directly supervise and support all hourly team members
- Manage all profit and loss centers
- Frequently interact with guests
- follow up on any issues and complaints to ensure guest satisfaction
- Determine current and future staffing needs in the lounge to ensure an adequate number of talented team members
- Identify and develop high potential team members and managers by providing ongoing feedback, coaching, and development
- Complete all financial and personnel/payroll related administrative duties accurately and timely
- Build and cultivate strong relationships with suppliers, partners, and airport administration
- Identify opportunities to drive sales, traffic, and return visits with a 4-wall mentality
- Create a safe, clean, and discrimination-free environment by ensuring all legal and company standards are met
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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