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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $70,000.00
Work Schedule
Standard Hours
Day Shifts
Benefits
401(k)
Dental Insurance
Health Insurance
Life insurance
Paid Time Off
Retirement Plan
Tuition Reimbursement
Vision Insurance
Job Description
Swissport is a global leader in aviation services, providing comprehensive ground handling, cargo handling, and passenger services to over 300 million passengers each year. Operating in more than 300 airports worldwide, Swissport is dedicated to delivering consistent, tailor-made solutions that enhance the customer experience across the aviation industry. As a company, Swissport prides itself on its core values of Show You Care, Do the Right Things, and Win as a Team, which serve as the foundation for its operations and employee culture. The organization believes that its people differentiate it from the competition and prioritizes fostering a positive, inclusive work... Show More
Job Requirements
- Must be able to pass TSA and FBI background checks
- Minimum 5 years of progressive management experience in restaurant or retail
- Possess business acumen and ability to manage P&L, budgets and financial projections and analysis
- Must be capable of performing all functions for all hourly positions
- Must be able to walk and stand during entire shift
- Frequent bending and stooping required
- Must be able to lift up to 30 lbs
- Must be able to read and write English
Job Qualifications
- Minimum 5 years of progressive management experience in restaurant or retail
- Possess business acumen and ability to manage P&L, budgets and financial projections and analysis
- Capable of performing all functions for all hourly positions
- Ability to read and write English
Job Duties
- Responsible for quality, health, safety, and environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage
- Manage all day-to-day lounge operations with a focus on delivering a great guest experience and speed of service
- Directly supervise and support all hourly Team Members
- Manage all profit and loss centers
- Frequently interact with guests
- follow up on any issues and complaints they may have to ensure guest satisfaction
- Determine current and future staffing needs in the lounge to ensure an adequate number of talented team members are available to deliver a great guest experience
- Identify and develop high potential team members and Managers to fill future openings by providing ongoing and honest feedback, coaching and development
- Complete all financial and personnel / payroll related administrative duties in an accurate and timely way
- Build and cultivate strong relationships with suppliers, partners and airport administration
- Identify opportunities to drive sales, traffic and return visits with a 4-wall mentality
- Create a safe, clean and discrimination-free environment for all managers, team members and guests by ensuring all legal and company standards are met
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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