Boost Cafe Server

Napa, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $17.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Team Member Referral program

Training and development opportunities

flexible scheduling

Job Description

SVR Management II LLC operates the Silverado Resort, a premier hospitality establishment located in California known for its commitment to excellence in guest services and resort operations. The Silverado Resort offers a diverse range of amenities including dining, recreational activities, and spa services, ensuring its guests experience luxury and comfort throughout their stay. As an employer, SVR Management II LLC fosters an inclusive and dynamic work environment that values teamwork, professionalism, and dedication to quality service while also supporting equal opportunity in employment in compliance with all relevant federal, state, and local laws.

The Boost Cafe Server at Silverado Resort is a crucial role focused on delivering an exceptional guest experience through attentive, courteous, and efficient service. With a salary of $17.00 per hour plus tips, this position is designed for individuals passionate about the hospitality industry and health-conscious dining options. The server is responsible for taking and delivering guest orders accurately, preparing health-focused drinks including smoothies and smoothie bowls according to authentic recipes, and ensuring a positive interaction that aligns with the resort's '4 Keys to Creating Guests for Life' service culture. The role demands a comprehensive understanding of the Boost Cafe menu, proficiency with the point-of-sale (P.O.S) system, and a dedication to maintaining cleanliness and organization within the workspace. In addition to the operational duties, the server must actively participate in staff training sessions and team programs, supporting the resort’s commitment to continuous improvement and staff development. Flexibility in scheduling and physical stamina are required due to the nature of the environment, which includes standing for entire shifts, lifting moderate weight, and performing routine cleaning and side-work tasks. This position not only emphasizes customer engagement but also requires adherence to safety and resort standards to ensure smooth, safe, and high-quality operations. Candidates must have certifications in Responsible Beverage Service and Food Handlers to comply with California laws, reinforcing the resort's commitment to health and safety standards.

Job Requirements

must comply with California state laws regarding responsible beverage service and food handling
physically able to stand during entire shift
capable of bending, stooping, or reaching as needed
capable of lifting up to 50 pounds occasionally and 20 pounds frequently
flexible schedule with availability for long hours
willing to adhere to resort standards and policies
able to participate in all required training sessions
must maintain regular attendance

Job Qualifications

responsible beverage service certification
food handlers certification
experience in customer service or hospitality preferred
strong communication skills
knowledge of health drinks and smoothie preparation
ability to operate P.O.S systems
ability to work in a team environment
capability to manage multiple tasks efficiently

Job Duties

adhere to company’s service culture – 4 keys to creating guests for life
actively participate in team member referral program and be a talent ambassador for Silverado Resort
participate in all resort required meetings and trainings
have thorough knowledge of Boost Cafe menu and make various health drinks, smoothies, and smoothie bowls
be familiar with the organization of the spa
maintain regular attendance as required by scheduling
comply with resort standards and safety regulations
understand and apply complex information and data to meet objectives
maintain a friendly and warm demeanor at all times
be attentive, friendly, helpful, and courteous to guests, managers, and employees
have thorough knowledge of drink and food menu at the spa
service guests with food and beverage requirements attentively and efficiently
be familiar with operation of the P.O.S system
perform cashiering functions and prepare end of shift paperwork
perform opening and closing procedures and side-work duties according to checklist
ensure working area is clean and organized
answer telephone according to standards
consistently upsell food, beverage, and promotional items
ensure overall guest satisfaction
abide by all resort policies and safety rules
perform other duties as requested by management