Booking Box Office Manager at Albuquerque Convention Center

Legends Global is a premier company specializing in the management of privately owned public assembly facilities. Renowned for providing top-tier venue management services, Legends Global works with major convention centers, arenas, and entertainment venues across the country to deliver exceptional experiences for clients and patrons alike. With a strong emphasis on customer service, operational excellence, and innovative marketing strategies, the company ensures that every event hosted within its managed facilities meets the highest standards of quality and professionalism. Their expertise spans a variety of events including concerts, tradeshows, festivals, and corporate events, making them a leader in their industry by combining operational efficiency with strong client relationships and community engagement. Their commitment to diversity and inclusion is reflected in their equal opportunity employment stance, actively encouraging applications from women, minorities, individuals with disabilities, and protected veterans.

The Albuquerque Convention Center, managed by Legends Global, is seeking a dedicated and experienced Booking & Box Office Manager to oversee its Sales & Marketing department. This role, reporting directly to the Director of Sales & Marketing, is a salaried, exempt position that requires exceptional organizational, customer service, and communication skills. The Booking & Box Office Manager will be the central figure responsible for negotiating and contracting events for the Albuquerque Convention Center, Kiva Auditorium, and Civic Plaza. Responsibilities include managing all aspects of event bookings, coordinating with clients such as promoters, agents, and managers, as well as overseeing ticket sales and box office operations. This role demands proficiency in venue booking software (Momentus Enterprise), ticketing platforms like Ticketmaster, and strong knowledge of accounting principles related to event settlements.

The manager will generate prospects, manage holds, proposals, and contracts for various ticketed events ranging from concerts to large-scale tradeshows and festivals. They will conduct facility tours for prospective clients, establish and maintain networks with industry professionals, and negotiate venue agreements ensuring all contracts meet client specifications. Communication is vital as the manager must coordinate with multiple internal departments including Event Services, Food & Beverage, Finance, and Management to ensure successful event execution.

Additionally, the manager is responsible for building ticketed events in Ticketmaster, managing ticket pricing, seating arrangements, and special promotional offers. They will oversee ticket sales monitoring, process complimentary tickets, and manage daily box office staff activities including hiring, training, and scheduling. Excellence in customer service is crucial, as the manager addresses customer inquiries and resolves complaints efficiently and courteously. The ability to handle cash transactions accurately via POS systems, maintain ticketing equipment, and finalize event settlements by collaborating with show promoters and internal departments forms an integral part of this role.

This position is ideal for someone with at least three years of related experience, a background in accounting and customer service, and preferably a Bachelor’s degree. Experience in box office operations, ticketing platforms like Ticketmaster, marketing, graphic designing, and media buying is highly desirable. The role requires flexibility to work nights, weekends, and holidays in addition to normal business hours. The Booking & Box Office Manager position at Legends Global offers a dynamic work environment with the opportunity to be a critical member of a leading venue management team committed to excellence and innovation.