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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Work environment
Job Description
The company is a customer-focused hospitality business that values passion and dedication in its team members. It is a place where employees truly believe in what they are doing, fostering a positive and energetic work environment that translates into exceptional guest experiences. With a commitment to delivering personalized service, this company strives to meet and exceed guest expectations by ensuring seamless coordination of guest activities, spa services, and dining arrangements. The concierge team plays a vital role in this process, acting as the primary point of contact for guests before and during their stay. They carefully manage all guest requests,... Show More
Job Requirements
- High school diploma or equivalent
- Must have a valid driver's license
- Hotel front of house operations experience preferred
- Must be able to communicate effectively with guests, managers, and team members
- Must have excellent verbal and written communication skills
- Basic knowledge and understanding of math
- Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
- Must be able to listen carefully to guest requests and execute them in a timely manner
- Must be able to sit at a computer for long periods
- Must be able to operate a company vehicle or golf cart
- Must comply with all company policies and procedures
- Regular and consistent attendance required
- Must be able to work well with other team members and managers and interact with guests
Job Qualifications
- High school diploma or equivalent
- Hotel front of house operations experience preferred
- Must be able to communicate effectively with guests, managers, and team members
- Must have excellent verbal and written communication skills
- Basic knowledge and understanding of math
- Ability to exercise judgment and make decisions based on job knowledge and awareness of company goals
- Must be able to listen carefully to guest requests and execute them in a timely manner
Job Duties
- Completes pre-arrival emails and calls prior to guest arrival to book activities, spa services, and schedule dining times
- Be a point of contact for guests prior to their arrival to inform guests of special happenings during their stay and to answer any questions they may have
- Gathers/tracks guest information and preferences by maintaining the guest database
- Creates unique memorial experiences for guests
- Reviews traces daily and confirms information with other departments
- Audits activity and spa bookings to ensure accuracy
- Communicates accurate guest information and preferences to other team members and departments
- Monitors website content to ensure accurate event information is posted
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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