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BOB Hotels - Boutique on Budget Hiring Front Desk Manager
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
competitive salary
Performance-based rewards
Advancement opportunities
Bonus opportunities
supportive work environment
dynamic work environment
Job Description
BOB Hotels Tallahassee is an innovative boutique hotel that combines the comforts and amenities guests expect with a tech-savvy, contemporary, urban atmosphere reflective of the Tallahassee area. Embracing a unique model known as Boutique on a Budget, BOB Hotels is redefining budget hospitality by integrating top-notch design, robust safety measures, and an unwavering commitment to guest satisfaction. This approach creates a worry-free environment where guests can relax and enjoy memorable experiences. BOB Hotels Tallahassee stands as a trailblazer in the hospitality industry, aiming not only to elevate the guest experience but also to foster a workplace where employees are respected,... Show More
Job Requirements
- High school diploma or General Education Degree (GED)
- One to two years of related experience and/or training or an equivalent combination of experience and education
- Ability to perform each job duty and responsibility
- Be a team player with a positive attitude toward vendors, coworkers, and guests
- Excellent written and verbal communication skills
- Strong time management, organizational, interpersonal, and problem-solving abilities
- Highly responsible and reliable
- Ability to work cohesively as part of a team
- Ability to pass a background check
- Maintain a professional and neat look and demeanor
- Strong leadership and communication skills
- Ability to work well under pressure and manage multiple tasks
- Ability to work a flexible schedule, including weekends and holidays
Job Qualifications
- High school diploma or General Education Degree (GED)
- One to two years of related experience and/or training or an equivalent combination of experience and education
- Strong leadership and communication skills
- Excellent written and verbal communication skills
- Strong time management, organizational, interpersonal, and problem-solving abilities
- Ability to work well under pressure and manage multiple tasks
- Ability to work cohesively as part of a team
- Positive attitude toward vendors, coworkers, and guests
Job Duties
- Train all front desk staff in procedures, appearance, and etiquette for a boutique level experience
- Monitor competitor rates and inventory and make suggestions to the General Manager
- Create and develop the front desk schedule factoring in PTO and time off requests
- Investigate guest complaints and assist in resolving them promptly and respectfully
- Work high-demand weekend shifts and cover varying shift needs
- Coach and counsel front desk staff within 24 hours of incidents
- Collaborate with housekeeping and maintenance to track room readiness and ensure optimal guest service
- Perform housekeeping supervisor duties as needed
- Complete weekly, monthly, and quarterly inventories and order supplies accordingly
- Participate in interview, selection, and joint approval of line-level staff with the General Manager
- Operate the hotel independently when the General Manager is not present
- Undertake special projects or assignments outside regular duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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