Job Overview
Benefits
Medical
Dental
Vision
Health savings account
Flexible spending account
voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
Job Description
Bass Pro Shops is a leading outdoor retail company renowned for its commitment to providing high-quality products and exceptional customer service. Established as a premier destination for fishing, hunting, camping, and other outdoor gear and apparel, Bass Pro Shops continues to grow with a vast network of stores across the United States and Canada. Known for its unique shopping experience that combines retail with educational and conservation-oriented activities, Bass Pro Shops attracts outdoor enthusiasts of all kinds. The company's dedication to environmental stewardship and community involvement further distinguishes it as a responsible and customer-focused employer.
The TMBC Boat Sales and Service Manager is a pivotal leadership role within Bass Pro Shops. This position supervises the Boat and ATV Sales and Service departments at the TMBC location, overseeing every aspect from merchandise presentation and inventory control to pricing, sales enhancements, and customer service. The manager ensures a seamless operational flow within the store, coordinating activities encompassing sales, service, warranty, rigging, delivery, detailing, and parts management. This full-time role demands a leader who is proactive in staff selection, development, training, and coaching to build a highly effective team. A fundamental responsibility of the role is to deliver world-class customer service consistently, ensuring that every customer interaction is a positive and memorable experience.
Beyond customer service, the manager plays a crucial role in achieving financial objectives including meeting or exceeding sales, service, parts, gross margin, inventory shrinkage, and payroll goals set by Bass Pro Shops. This position is vital for maintaining compliance with federal and state laws as well as company policies and procedures, ensuring the store operates with integrity and accountability. The manager administers supervisory responsibilities by interviewing, hiring, training, assigning work, evaluating performance, rewarding, disciplining employees, and resolving complaints. Planning and executing all sales plans are key to driving store performance.
Additional functions include maintaining effective product displays and inventory signage, promoting financial services programs such as White River and Bass Pro Financial Services, extended service contracts, CLUB Memberships, and customer feedback initiatives. The manager also assumes accountability for service center productivity by monitoring technician and rigger performance, scheduling and assigning all service orders, and ensuring completion with customer satisfaction. Safety, cleanliness, and security of the workspace are strictly upheld under their guidance.
This role requires a blend of management skills, technical knowledge, and interpersonal abilities, including proficiency in dealership reports, financial and legal information interpretation, and electronic point of sale and inventory management systems. Strong communication skills, team management, and leadership qualities are essential to cultivate a productive and customer-focused work environment. The position involves lifting occasionally up to 50 pounds, requires regular walking, sitting, standing, and work on computers, with some light physical demands and occasional exposure to outdoor conditions.
Bass Pro Shops values diversity and inclusion, equal opportunity employment, and provides a comprehensive benefits package to qualified employees. Benefits include medical, dental, vision insurance, health savings and flexible spending accounts, voluntary benefits, retirement savings plans, paid holidays, vacation and sick time, and special funds such as the Bass Pro Cares Fund. Employees also enjoy discounts on merchandise, restaurants, resort stays, and conservation activities. This role offers an excellent opportunity for individuals passionate about outdoor retail management and customer engagement to grow within a reputable and respected company.
The TMBC Boat Sales and Service Manager is a pivotal leadership role within Bass Pro Shops. This position supervises the Boat and ATV Sales and Service departments at the TMBC location, overseeing every aspect from merchandise presentation and inventory control to pricing, sales enhancements, and customer service. The manager ensures a seamless operational flow within the store, coordinating activities encompassing sales, service, warranty, rigging, delivery, detailing, and parts management. This full-time role demands a leader who is proactive in staff selection, development, training, and coaching to build a highly effective team. A fundamental responsibility of the role is to deliver world-class customer service consistently, ensuring that every customer interaction is a positive and memorable experience.
Beyond customer service, the manager plays a crucial role in achieving financial objectives including meeting or exceeding sales, service, parts, gross margin, inventory shrinkage, and payroll goals set by Bass Pro Shops. This position is vital for maintaining compliance with federal and state laws as well as company policies and procedures, ensuring the store operates with integrity and accountability. The manager administers supervisory responsibilities by interviewing, hiring, training, assigning work, evaluating performance, rewarding, disciplining employees, and resolving complaints. Planning and executing all sales plans are key to driving store performance.
Additional functions include maintaining effective product displays and inventory signage, promoting financial services programs such as White River and Bass Pro Financial Services, extended service contracts, CLUB Memberships, and customer feedback initiatives. The manager also assumes accountability for service center productivity by monitoring technician and rigger performance, scheduling and assigning all service orders, and ensuring completion with customer satisfaction. Safety, cleanliness, and security of the workspace are strictly upheld under their guidance.
This role requires a blend of management skills, technical knowledge, and interpersonal abilities, including proficiency in dealership reports, financial and legal information interpretation, and electronic point of sale and inventory management systems. Strong communication skills, team management, and leadership qualities are essential to cultivate a productive and customer-focused work environment. The position involves lifting occasionally up to 50 pounds, requires regular walking, sitting, standing, and work on computers, with some light physical demands and occasional exposure to outdoor conditions.
Bass Pro Shops values diversity and inclusion, equal opportunity employment, and provides a comprehensive benefits package to qualified employees. Benefits include medical, dental, vision insurance, health savings and flexible spending accounts, voluntary benefits, retirement savings plans, paid holidays, vacation and sick time, and special funds such as the Bass Pro Cares Fund. Employees also enjoy discounts on merchandise, restaurants, resort stays, and conservation activities. This role offers an excellent opportunity for individuals passionate about outdoor retail management and customer engagement to grow within a reputable and respected company.
Job Requirements
- high school diploma or equivalent
- minimum of 3-5 years in retail management, marine and powersports industry, and/or dealership management with responsibility for one or more sales/service departments
- ability to calculate figures and amounts such as discounts, commissions, and percentages
- ability to define problems, collect data, establish facts, and draw valid conclusions
- ability to interpret a variety of financial, legal, and technical information
- ability to read and analyze dealership reports and write reports and business correspondence
- ability to effectively present information and respond to questions from managers, associates, customers, and the public
- ability to conduct meetings and presentations to groups
- proficiency with PC-based word processing, spreadsheets, database management and electronic point of sale and inventory management systems
- demonstrated strong interpersonal skills
- ability to establish and maintain effective working relationships with co-workers, associates, customers and corporate staff
- demonstrated use of team concept of management
Job Qualifications
- High school diploma or equivalent
- minimum of 3-5 years in retail management, marine and powersports industry, and/or dealership management with responsibility for one or more sales/service departments
- ability to calculate figures and amounts such as discounts, commissions, and percentages
- ability to define problems, collect data, establish facts, and draw valid conclusions
- ability to interpret a variety of financial, legal, and technical information
- ability to read and analyze dealership reports and write reports and business correspondence
- ability to effectively present information and respond to questions from managers, associates, customers, and the public
- ability to conduct meetings and presentations to groups
- proficiency with PC-based word processing, spreadsheets, database management and electronic point of sale and inventory management systems
- demonstrated strong interpersonal skills
- ability to establish and maintain effective working relationships with co-workers, associates, customers and corporate staff
- demonstrated use of team concept of management
Job Duties
- Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
- meets or exceeds all financial plans as set by the Company for sales, service and parts, gross margin, inventory shrinkage, and payroll goals
- provides a legendary experience and engagement for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers needs, making product recommendations based off this analysis, promoting programs including, but not limited to White River Financial Services, Bass Pro Financial Services, the sale of extended service contracts, CLUB Membership, customer feedback surveys and dealership pick-up
- carries out supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring training, planning, assigning and directing work
- measuring and evaluating performance
- rewarding and disciplining associates
- addressing complaints and resolving problems
- executes all Sales plans as directed by the Company
- maintains planograms, point of sale displays, and inventory price signage as set by the Corporate Office
- staff the Departments with “service” oriented outfitters
- participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment
- resolves customer and outfitter issues
- service center productivity – owns, maintains, and constantly strives to increase technician and rigger productivity
- schedules and assigns all service, rigging, and warranty work orders and ensures all work orders are completed to customer satisfaction in a timely manner
- maintains/ensures a safe, clean, and secure work environment
- ensures warranty claims are created, submitted and warranty payments received on a timely basis
- ensures parts ordering, receiving cycle counts, and inventory processes are followed
- ensures products are properly detailed and unit deliveries are conducted in a friendly and professional manner as scheduled
- all other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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