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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $12.00 - $18.25
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career advancement opportunities
Employee Discounts
Retirement Plan
flexible schedules
Job Description
Valley View Casino & Hotel is a premier entertainment destination located in Valley Center, California, proudly operated by the San Pasqual Band of Mission Indians. With a deep commitment to the local community and a rich heritage rooted in "good neighbor" values, the casino and hotel provide a vibrant atmosphere where guests experience top-quality service in a welcoming environment. Recognized as one of San Diego's Best Places To Work by the San Diego Business Journal, Valley View Casino & Hotel offers an exciting career path with remarkable opportunities for personal and professional growth. The establishment focuses not only on fun... Show More
Job Requirements
- High school diploma or GED equivalent preferred
- One year of experience in casual to fine dining food quality control
- Ability to multi-task
- Effective time management skills
- Proficient in English language reading, speaking, and comprehension
- Ability to interpret and follow safety rules and company policies
- Strong problem-solving skills
- Ability to work with basic mathematical concepts
- Good judgment and positive guest communication skills
- Consistent and regular attendance
- Professional and ethical conduct
- Required to obtain and maintain a Gaming License
- Must pass skill testing and drug screening
Job Qualifications
- One year of experience in casual to fine dining food quality control including food delivery service standards
- Ability to multi-task between team members and guests while paying close attention to detail
- Ability to effectively manage time
- Ability to speak and understand the English language
- Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in English
- Ability to apply commonsense understanding to carry out instructions in written, oral, or diagram form
- Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions
- Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions
- Must use good judgment when providing information and maintain positive guest relations
- Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency
- Must be able to successfully pass applicable auditions or skill testing and a drug screening test
Job Duties
- Support and uphold the Valley View Casino & Hotel's Standards of Excellence, Mission and Vision Statements as outlined in the Team Member Guide to Success
- Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction
- Greet guests in a courteous and caring manner using personalized service
- Communicate with chef and food servers to ensure maximum accuracy of dishes and guest satisfaction
- Deliver food from kitchen to proper tables efficiently and promptly
- Assist Food Servers and Bus Persons by clearing used dishes and refilling beverages
- Interact with all team members professionally to ensure a smoothly run operation
- Maintain a working knowledge of company facilities and special events to advise guests and team members
- Perform other duties as assigned by management
- Conduct all responsibilities in a professional and ethical manner
- Maintain a consistent, regular attendance record
- Adhere to performance standards, company policies, and procedures related to the department
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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