
Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
Equal opportunity employer
inclusive work environment
Job Description
Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to creating memorable guest experiences and fostering a diverse and inclusive workplace. Among its portfolio of distinguished brands, Courtyard by Marriott stands out as a premier hotel designed specifically to cater to business travelers with a focus on comfort, convenience, and exceptional service. Located at 30190 Van Dyke Ave, Warren, Michigan, the Courtyard hotel is seeking dedicated individuals to join its team as Guest Service Experts, part of the Food and Beverage & Culinary category. This full-time, non-management position is designed for dynamic individuals who want to contribute positively to guest experiences by delivering attentive and personalized services.
The Guest Service Expert role is pivotal in creating an inviting atmosphere where guests feel valued throughout their visit. This position involves more than simply serving food and drinks; it is about crafting a unique and lasting impression that enhances the overall dining experience. Responsibilities include setting tables, maintaining clear communication with the kitchen staff, engaging and serving guests with a friendly demeanor, and ensuring that work areas and supplies are clean and well-organized. Guest Service Experts are the frontline ambassadors of the Courtyard brand, ensuring that every guest interaction is seamless, professional, and enjoyable.
Employees in this role are expected to uphold the highest standards of quality, safety, and professionalism. Maintaining company policies and procedures while ensuring personal appearance and communication reflect the brand positively are crucial elements of success. The role is physically demanding, requiring the ability to stand, sit, or walk for extended periods and navigate various surfaces safely. The position also involves lifting and moving items weighing up to 25 pounds independently or up to 50 pounds with assistance, along with other physical tasks such as bending, twisting, and stooping.
This opportunity is ideal for those who thrive in a fast-paced, guest-focused environment and are eager to develop their skills within the hospitality industry. Marriott International values diversity and inclusion, ensuring that all associates are welcomed and provided with equal opportunities to grow and succeed. Working at Courtyard offers the chance to be part of a passionate and ambitious team committed to continuous improvement and exceptional guest service.
As a Guest Service Expert, you will become part of a brand that is dedicated to supporting the needs of travelers everywhere, with a legacy of innovation and dedication to guest satisfaction. Marriott International’s culture emphasizes teamwork, personal development, and a commitment to excellence, all within an environment that celebrates diverse talents and backgrounds. This role promises not only a job but a platform to build a rewarding career in hospitality, where your contribution truly matters and where you can grow into the best version of yourself.
The Guest Service Expert role is pivotal in creating an inviting atmosphere where guests feel valued throughout their visit. This position involves more than simply serving food and drinks; it is about crafting a unique and lasting impression that enhances the overall dining experience. Responsibilities include setting tables, maintaining clear communication with the kitchen staff, engaging and serving guests with a friendly demeanor, and ensuring that work areas and supplies are clean and well-organized. Guest Service Experts are the frontline ambassadors of the Courtyard brand, ensuring that every guest interaction is seamless, professional, and enjoyable.
Employees in this role are expected to uphold the highest standards of quality, safety, and professionalism. Maintaining company policies and procedures while ensuring personal appearance and communication reflect the brand positively are crucial elements of success. The role is physically demanding, requiring the ability to stand, sit, or walk for extended periods and navigate various surfaces safely. The position also involves lifting and moving items weighing up to 25 pounds independently or up to 50 pounds with assistance, along with other physical tasks such as bending, twisting, and stooping.
This opportunity is ideal for those who thrive in a fast-paced, guest-focused environment and are eager to develop their skills within the hospitality industry. Marriott International values diversity and inclusion, ensuring that all associates are welcomed and provided with equal opportunities to grow and succeed. Working at Courtyard offers the chance to be part of a passionate and ambitious team committed to continuous improvement and exceptional guest service.
As a Guest Service Expert, you will become part of a brand that is dedicated to supporting the needs of travelers everywhere, with a legacy of innovation and dedication to guest satisfaction. Marriott International’s culture emphasizes teamwork, personal development, and a commitment to excellence, all within an environment that celebrates diverse talents and backgrounds. This role promises not only a job but a platform to build a rewarding career in hospitality, where your contribution truly matters and where you can grow into the best version of yourself.
Job Requirements
- high school diploma or G.E.D. equivalent
- ability to stand, sit, or walk for extended periods
- ability to move safely over uneven or slippery surfaces
- ability to lift, carry, push, or pull objects weighing less than or equal to 25 pounds without assistance and up to 50 pounds with assistance
- ability to reach overhead and below the knees
- ability to bend, twist, pull, and stoop
- availability to work full-time day shifts
- willingness to adhere to a professional dress code and conduct
Job Qualifications
- high school diploma or G.E.D. equivalent
- less than 1 year related work experience
- no supervisory experience
- strong communication skills
- ability to work in a fast-paced environment
- ability to follow company policies and procedures
Job Duties
- set tables before guests arrive
- communicate effectively with kitchen staff
- interact and serve guests in a courteous and professional manner
- clean work areas and manage supplies
- ensure compliance with safety and quality standards
- maintain professional appearance and communication
- lift and move objects weighing up to 25 pounds independently and assist with heavier loads up to 50 pounds
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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