Bistro Server - Hourly

Baton Rouge, LA, USA|Onsite

Job Overview

Employment Type

Hourly

Benefits

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

401(k) retirement plan

term life insurance

AD&D insurance

Employee Incentive Program

voluntary life insurance

Hotel Stay perks

accident insurance

critical illness insurance

Hospital Indemnity insurance

Educational Reimbursement

Paid Time Off

Manager in Training Program

Job Description

PAH Management is a Dallas-based hotel ownership and management company that operates a wide portfolio of select-service properties primarily under the Marriott and Hilton brands across several states. Known for its commitment to cultivating a positive associate-first culture, the company strives to be America's preferred hotel management company. PAH Management offers opportunities for career growth through various development programs alongside competitive compensation and benefits. The company values diversity and inclusion, providing equitable employment opportunities without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

The Bistro Server position at PAH Management's hotel property in Baton Rouge, LA, is a pivotal role dedicated to delivering an exceptional dining experience to guests. This position involves providing friendly and efficient service in the hotel's bistro or food outlet, offering personalized attention and professional hospitality. The Bistro Server is responsible for taking food and beverage orders, preparing menu items, operating the point-of-sale system, maintaining cleanliness, and supporting daily food and beverage operations. This role requires attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment. The Bistro Server also ensures compliance with food safety and sanitation standards and contributes to a welcoming restaurant atmosphere.

The role demands flexibility in scheduling, including availability for early mornings, evenings, weekends, holidays, and special events, to meet business needs. Physical stamina is necessary to perform duties such as standing for long periods, lifting moderate weights, and engaging in repetitive movements related to food and beverage preparation. PAH Management offers a competitive base salary commensurate with experience and a comprehensive benefits package, including medical, dental, and vision insurance, retirement plans, paid time off, and employee incentive programs. This position is an excellent opportunity for individuals enthusiastic about hospitality and committed to delivering outstanding guest service in a supportive team environment.

Job Requirements

Basic knowledge of food preparation, customer service, and cash handling practices
Ability to operate or learn a point-of-sale (POS) system
Must possess or obtain any required food handler or alcohol service certifications in accordance with state or local regulations
Ability to communicate effectively with guests, team members, and supervisors

Job Qualifications

Basic knowledge of food preparation, customer service, and cash handling practices
Ability to operate or learn a point-of-sale (POS) system
Must possess or obtain any required food handler or alcohol service certifications in accordance with state or local regulations
Ability to communicate effectively with guests, team members, and supervisors
Previous hotel or hospitality food and beverage experience preferred
Experience with hospitality POS systems such as MICROS or similar platforms preferred

Job Duties

Welcome guests in a friendly, professional manner and provide exceptional customer service throughout their dining experience
Take food and beverage orders accurately and enter orders into the point-of-sale (POS) system
Answer questions about menu offerings, ingredients, and daily specials while making recommendations to enhance the guest experience
Deliver food and beverages promptly while ensuring presentation and quality standards are met
Address guest concerns promptly and professionally, escalating issues when appropriate
Prepare and serve menu items including sandwiches, salads, pizza, grilled items, breakfast offerings, coffee, and other beverages, according to standardized recipes and brand standards
Assist with food preparation for banquets, meetings, and special events as assigned
Monitor food quality, freshness, and presentation throughout service
Complete opening and closing duties, including setting up and breaking down workstations, stocking supplies, and preparing equipment for service
Process guest payments accurately while following cash handling and property audit procedures
Bus, clean, sanitize, and reset dining tables to maintain a clean and welcoming dining environment
Restock food, beverages, paper products, condiments, and other supplies throughout each shift
Maintain a clean, organized, and sanitary work area by following 'Clean As You Go' practices
Follow all food safety, sanitation, and health department regulations
Safely operate food preparation equipment, beverage machines, and kitchen appliances