Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Diversity and inclusion initiatives

Job Description

Courtyard by Marriott, a well-established hotel brand under the Marriott International portfolio, is known for catering specifically to the needs of business travelers. With a focus on delivering exceptional guest experiences, Courtyard by Marriott aims to provide an environment that blends comfort, convenience, and quality hospitality. Located in Sandy Springs, Georgia, this hotel offers a professional yet welcoming environment for both guests and employees. Known for its effective service and dedication to guest satisfaction, Courtyard by Marriott prides itself on fostering a diverse and inclusive workplace where every associate is valued for their unique background and talents.

The position available is a Guest Service Expert role within the Food and Beverage & Culinary department of this full-service hotel. This non-management, full-time position primarily caters to evening shifts, emphasizing the importance of a professional, welcoming demeanor and high-energy service. The Guest Service Expert position is critical to ensuring guests enjoy not only the food but the entire dining experience. This role goes beyond typical food service tasks and focuses on creating memorable interactions with guests, facilitating smooth communication between the kitchen and front-of-house, and maintaining a clean, safe, and organized service area.

The role requires physical stamina and adaptability, including standing, sitting, or walking for extended periods on various surface types, and safely handling objects up to 50 pounds with assistance. Attention to detail, adherence to standard operating procedures, and maintaining quality standards are vital components of the role. The Guest Service Expert is also expected to take pride in their personal appearance and uniform, contributing to the overall professional atmosphere of the hotel.

At Courtyard by Marriott, the culture encourages associates to continuously learn and grow while working within a small, ambitious team. The company values inclusivity and diversity, welcoming individuals from all backgrounds and committing to providing equal employment opportunities. This environment supports associates in becoming the best versions of themselves, both personally and professionally, by fostering learning and development opportunities.

This position is ideal for individuals seeking to start or continue their career in hospitality, specifically within food and beverage service, and who are eager to contribute to a team-oriented setting focused on exceptional guest service. The job offers a chance to engage directly with guests, ensuring their meal service is an enjoyable part of their stay, while also supporting operational efficiency through clear communication with kitchen and management teams. If you are passionate about delivering excellent customer service, enjoy a dynamic work environment, and want to be part of a globally recognized hotel brand, this Guest Service Expert position at Courtyard by Marriott in Sandy Springs is an excellent opportunity to advance your career in hospitality.

Job Requirements

  • High school diploma or GED equivalent
  • less than 1 year related work experience
  • ability to stand, sit, or walk for extended periods
  • ability to lift, carry, push, and pull objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance
  • availability to work evening shifts
  • no supervisory experience

Job Qualifications

  • High school diploma or GED equivalent
  • less than 1 year related work experience
  • no supervisory experience
  • ability to follow company policies and procedures
  • strong communication and interpersonal skills
  • willingness to work evening shifts

Job Duties

  • Provide exceptional guest service to ensure a memorable dining experience
  • set and clear tables efficiently
  • communicate effectively with kitchen and management staff
  • serve food and beverages promptly
  • maintain cleanliness of work areas and supplies
  • adhere to safety and hygiene standards
  • assist with menu management and guest queries

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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