Bistro Lead

Providence Hospitality Partners proudly manages the Courtyard by Marriott Lackland, an esteemed hotel located at 6738 NW Loop 410, San Antonio, Texas. This hotel is independently owned and operated by Providence Hospitality Partners, a hotel management company headquartered in Denver, Colorado, founded in 2002. As an independent franchisee, Providence Hospitality Partners operates with a strong commitment to delivering exceptional guest experiences, promoting teamwork, integrity, accountability, and professional growth. Their mission is to create an environment where every guest feels welcome and valued, every employee has opportunities to thrive, and every investor benefits from a prosperous and well-managed property.

Courtyard by Marriott Lackland exemplifies these values by maintaining high standards in hospitality and service. The hotel provides a welcoming atmosphere for travelers, combining modern amenities with excellent guest service to ensure a comfortable and memorable stay. With a focus on quality and consistency, the team at this hotel continuously strives to exceed guest expectations through personalized care and attention to detail.

The role of Bistro Lead / Guest Service Expert is a pivotal non-management position that plays an integral part in the daily operations of the hotel's food and beverage services. This full-time role is ideal for a seasoned hospitality professional who is adept at leading a small team, thrives in a fast-paced and dynamic environment, and has a passion for creating outstanding guest experiences. The Bistro Lead will be responsible for overseeing breakfast service in the mornings and bar service in the evenings, ensuring that all food and beverage offerings meet Marriott brand standards and guest satisfaction.

A successful candidate will have prior experience working with Marriott hotels, along with hands-on proficiency using the Micros Symphony POS system. The Bistro Lead must be capable of working flexible schedules, including AM and PM shifts, weekends, and holidays. Their responsibilities include leading and motivating the Bistro team, delivering warm and professional service to guests, accurately processing food and beverage orders, preparing beverages in line with recipes and state liquor laws, and maintaining compliance with the Texas Alcoholic Beverage Commission regulations.

Beyond supervising daily operations, the Bistro Lead also engages in training and mentoring team members to foster professional development and uphold quality service standards. This position demands excellent organizational skills, strong leadership, and the ability to multitask effectively while maintaining a positive and professional demeanor. The Bistro Lead will collaborate closely with the Front Desk, Housekeeping, and Management teams to ensure a seamless guest experience.

This role also involves managing cash and credit transactions, overseeing inventory and shift-to-shift accountability, ensuring cleanliness and food safety standards, and promptly addressing and escalating guest concerns when necessary. The Bistro Lead’s expertise in wines, beers, cocktails, and responsible alcohol service contributes to creating a superior dining and social environment that guests will appreciate and remember.

Joining the Courtyard by Marriott Lackland as a Bistro Lead / Guest Service Expert offers an exciting opportunity to grow within the hospitality industry, work for a respected brand managed by an experienced company, and make a meaningful impact on guest satisfaction. Compensation is competitive and based on experience, complemented by a range of attractive benefits including medical, dental, and vision insurance, 401(k) with company match, paid time off, paid holidays, Marriott hotel discounts, and disability coverage. If you possess strong leadership skills, enthusiasm for guest service, and hospitality expertise, this is the perfect role to advance your career in a friendly, supportive environment.