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Bistro Attendant

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
401k Retirement Plan
Paid Time Off
Employee Incentive Program
Educational Reimbursement
Hotel Stay perks

Job Description

PAH Management is a Dallas-based hotel ownership and management company operating a portfolio of select-service properties across multiple states under Marriott and Hilton brands. Known for its commitment to excellence and a culture that puts associates first, PAH Management strives to be America’s preferred hotel management company. With a focus on delivering exceptional guest experiences while fostering a positive and rewarding work environment, the company offers numerous opportunities for professional growth and development in the hospitality industry.

The Bistro Attendant position is an integral role within the hotel’s food and beverage operations, primarily responsible for delivering an outstanding dining experience to guests in the hotel’s bistro or food outlet. This role entails providing friendly, efficient service as well as preparing and serving a variety of food and beverages according to standardized recipes and brand standards. The Bistro Attendant acts as the face of the hotel’s culinary services, helping guests throughout their dining journey by taking orders, making menu recommendations, operating the point-of-sale (POS) system, and maintaining cleanliness in the dining area and workstations.

This position requires a balance of excellent customer service skills, food and beverage preparation knowledge, and operational support. The Bistro Attendant assists in daily food and beverage activities, including preparation for banquets, meetings, and special events, thus contributing to the seamless execution of hotel dining services. They also uphold safety, sanitation, and health department regulations to ensure a safe, clean, and welcoming environment for guests and team members alike.

Working at PAH Management offers a competitive base salary commensurate with experience and a comprehensive benefits package. Team members are encouraged to take advantage of numerous benefits such as medical, dental, and vision insurance; retirement plans; employee incentive programs; paid time off; educational reimbursement; and exclusive hotel stay perks through Marriott and Hilton programs. The work environment is dynamic and fast-paced, located in Baton Rouge, LA, requiring physical stamina to stand and walk for extended periods, safely handle kitchen equipment, and perform various physical tasks.

The ideal candidate for the Bistro Attendant role will possess a basic knowledge of food preparation, customer service, and cash handling, with the ability to learn the POS system quickly. Preferred candidates have previous hotel or hospitality food and beverage experience and familiarity with hospitality POS systems such as MICROS. This position demands a flexible schedule that can include early mornings, evenings, weekends, holidays, and special events to meet business needs.

Ultimately, the Bistro Attendant contributes significantly to creating memorable dining experiences that enhance the overall reputation of the hotel and PAH Management brand. They play a vital part in ensuring guests enjoy quality food and beverage offerings with exceptional service against the backdrop of a clean, efficient, and safely operated bistro environment.

Job Requirements

  • Basic knowledge of food preparation, customer service, and cash handling practices
  • ability to operate or learn a point-of-sale (POS) system
  • must possess or obtain any required food handler or alcohol service certifications in accordance with state or local regulations
  • ability to communicate effectively with guests, team members, and supervisors

Job Qualifications

  • Basic knowledge of food preparation, customer service, and cash handling practices
  • ability to communicate effectively with guests, team members, and supervisors
  • ability to operate or learn a point-of-sale (POS) system
  • must possess or obtain any required food handler or alcohol service certifications in accordance with state or local regulations
  • previous hotel or hospitality food and beverage experience
  • experience with hospitality POS systems such as MICROS or similar platforms

Job Duties

  • Welcome guests in a friendly, professional manner and provide exceptional customer service throughout their dining experience
  • take food and beverage orders accurately and enter orders into the point-of-sale (POS) system
  • answer questions about menu offerings, ingredients, and daily specials while making recommendations to enhance the guest experience
  • deliver food and beverages promptly while ensuring presentation and quality standards are met
  • address guest concerns promptly and professionally, escalating issues when appropriate
  • prepare and serve menu items including sandwiches, salads, pizza, grilled items, breakfast offerings, coffee, and other beverages according to standardized recipes and brand standards
  • assist with food preparation for banquets, meetings, and special events as assigned
  • monitor food quality, freshness, and presentation throughout service
  • complete opening and closing duties, including setting up and breaking down workstations, stocking supplies, and preparing equipment for service
  • process guest payments accurately while following cash handling and property audit procedures
  • bus, clean, sanitize, and reset dining tables to maintain a clean and welcoming dining environment
  • restock food, beverages, paper products, condiments, and other supplies throughout each shift
  • maintain a clean, organized, and sanitary work area by following clean as you go practices
  • follow all food safety, sanitation, and health department regulations
  • safely operate food preparation equipment, beverage machines, and kitchen appliances

Job Criteria

Experience

No experience required


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